Shelby Lackman
Las Vegas,NV
Summary
Results-driven Event management professional with expertise organizing multi-scale and high-profile events from initial planning to on-site execution and post-event analysis. Skilled in enhancing operational efficiency and maximizing profitability while delivering exceptional guest experiences. Known for collaborative leadership and effective communication across teams and stakeholders.
Overview
17
17
years of professional experience
Work History
Event Sales Manager
Buddy V’s Ristorante
04.2026 - Current
- Manage private and group events from initial client consultation to execution and post-event reporting, ensuring seamless experiences.
- Driving a projected 5% increase in sales revenue by cultivating new leads and maximizing existing accounts.
- Analyze market trends to identify new opportunities for event offerings
- Plan event logistics, including venue setup, seating, dining, guest requirements, menus, entertainment and technology
- Manage contracts, invoices, payments, booking details, and financial reports with accuracy and confidentiality
- Negotiate with vendors to secure favorable pricing while maintaining quality and budget requirements
- Use Sevenrooms, TripleSeat, Inforgensis and Microsoft Office to manage reservations, accounts and operations
Event Services Manager
Orleans Arena
04.2025 - 04.2026
- Planned, coordinated, and executed impactful events for a wide variety of stakeholders
- Analyzed event strategies to provide insights that enhanced efficiency and profitability
- Supported sponsorship activations and partner fulfillment by integrating event design with logistics
- Lead the recruitment, hiring, training and scheduling of all Front of House guest service and security staff
- Served as Manager on Duty, to monitor safety within building guidelines and maintain exceptional guest service
- Conducted site visits with potential clients, identifying needs and providing solutions that maximize revenue
Event Operations Manager
Pearl Concert Theater
03.2024 - 03.2025
- Managed event bookings by serving as liaison between all clients, Live Nation, Tour Managers, Vendors, and Hotel departments to ensure flawless event execution
- Led cross-departmental event meetings to align teams on requirements and operational goals
- Managed budgets while ensuring all rider specifications were met with attention to detail
- Cultivated relationships with tour management, advising on space utilization and venue policies to enhance event flow
- Managed budgets while ensuring compliance with rider specifications
- Developed SOPs for marketing assistance to increase ticket sales
Event Services Supervisor
T-Mobile Arena
03.2023 - 03.2024
- Ensured guest safety, comfort, and operational efficiency in a fast-paced, high-capacity venue.
- Delivered solution-oriented service in interactions with guests, employees, and vendors, enhancing overall guest experience.
- Maintained up-to-date knowledge of venue regulations, fire codes, ADA compliance, and evacuation protocols.
- Conducted pre-event briefings to ensure clear communication and smooth event execution.
- Coordinated with security, event managers, and booking team to optimize staffing and logistics for seamless event execution.
- Managed event staffing, payroll, and scheduling to ensure effective resource allocation and maintain budget adherence.
Premium Services Supervisor
Dolby Live at Park MGM
10.2016 - 03.2023
- Designed and executed customized VIP packages, elevating premium experiences while maximizing revenue
- Acted as the primary point of contact for artist management and security, facilitating VIP guest satisfaction.
- Managed event day operations, ensuring high-quality service delivery and smooth operations
- Coordinated VIP requirements across departments, including hotel, casino, and third-party vendors.
- Identified operational issues, provided feedback, and recommended process improvements to enhance service quality.
Cocktail / Food Server
Bellagio Resort & Casino
02.2015 - 10.2016
- Delivered high-end service consistent with Five Diamond Resort Standards
- Utilized in-depth knowledge of menus and upselling techniques to elevate guest satisfaction
- Processed cash and credit transactions accurately at the point of sale
VIP Lounge Supervisor / Bartender
Revel Resort & Casino
04.2013 - 04.2014
- Oversaw bar operations and inventory management to uphold quality standards and ensure compliance
- Trained and scheduled service staff to enhance guest interactions and maintain a safe environment
- Assisted in closing daily financials to ensure accurate billing
VIP Lounge Bartender / Server
Hakkasan Group
04.2012 - 04.2013
- Delivered prompt, premium beverages to enhance guest experience in high-end luxury environment
- Crafted signature drinks and fostered strong guest relationships to ensure repeat patronage
- Prepared serving areas and ensured cleanliness, sanitation, and equipment readiness
Bottle / Cocktail Server
Bally’s Beach Bar
03.2010 - 10.2012
- Delivered fast, friendly, attentive service in high energy beachfront environment, enhancing guest experience
- Crafted creative, individualized, signature drinks, fostering strong guest relationships
- Trained new employees on daily operations and service standards, improving team readiness and service quality
Education
Bachelor of Arts - Communications & Public Relations
Temple University
Philadelphia, PASkills
- Microsoft Suite
- TripleSeat
- Sevenrooms
- Infogenesis
- Momentus Elite
- Workday
- Kronos
- AutoCAD
- Archtics and TM1
- Event budgeting
Timeline
Event Sales Manager
Buddy V’s Ristorante
04.2026 - Current
Event Services Manager
Orleans Arena
04.2025 - 04.2026
Event Operations Manager
Pearl Concert Theater
03.2024 - 03.2025
Event Services Supervisor
T-Mobile Arena
03.2023 - 03.2024
Premium Services Supervisor
Dolby Live at Park MGM
10.2016 - 03.2023
Cocktail / Food Server
Bellagio Resort & Casino
02.2015 - 10.2016
VIP Lounge Supervisor / Bartender
Revel Resort & Casino
04.2013 - 04.2014
VIP Lounge Bartender / Server
Hakkasan Group
04.2012 - 04.2013
Bottle / Cocktail Server
Bally’s Beach Bar
03.2010 - 10.2012
Bachelor of Arts - Communications & Public Relations
Temple University