Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelby Landers

Pampa,TX

Summary

Experienced with coordinating daily operations in emergency room settings. Utilizes strong organizational skills to manage patient records and streamline communication among medical staff. Knowledge of emergency room protocols and procedures, ensuring efficient and effective support in high-pressure situations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

ER Unit Secretary

PRMC
Pampa, TX
03.2025 - Current
  • Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
  • Streamlined workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
  • Increased ER efficiency with prompt communication between medical professionals regarding patient updates.
  • Assisted in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.

Teller 1

FirstBank Southwest
Amarillo, Texas
12.2022 - 10.2023
  • Hands on with customer service
  • Resolving complaints or account discrepancies, and answering questions
  • Informing customers about bank products and services
  • Helping customers do transfers when needed
  • Greets customers, answer question & help customers manage accounts

Server

Cada Vez
Amarillo, Texas
04.2022 - 12.2022
  • Hands on experience in scheduling, customer service and cash handling
  • Excellent guest satisfaction
  • Assist with fund raising events and promoting business in community
  • Day to day interaction with co-workers in upbeat environment

Shift Leader, MIT

Longhorn Steakhouse
Tyler, Texas
08.2017 - 03.2022
  • Hands on experience in scheduling, coordinating and new business openings
  • Handled and addressed various delivery and pick up assignments, professionally and effectively
  • Managed and resolved service complaints
  • Extensive knowledge in customer satisfaction
  • Developed and maintained strong professional relationships with all staff

Education

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Clarendon College
01.2022

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Amarillo College
Amarillo, TX
01.2019

High School Diploma - undefined

Pampa High School
Pampa, TX
01.2017

Skills

  • Seasoned team player specializing in networking and building productive relationships
  • Confident, high energy, relational, motivated self-starter
  • Competent in finding, organizing and collaborating with teams on multiple projects
  • Detail-oriented, quick learner and adept to current processes
  • Positive leadership while planning and implementing new initiatives
  • HIPAA compliance
  • Accurate data entry
  • Scheduling appointments
  • Patient confidentiality maintenance

Certification

  • CPR/First Aid Certified
  • TABC Certification
  • Cosmetology Certification
  • Qualified training in excel & word

Timeline

ER Unit Secretary

PRMC
03.2025 - Current

Teller 1

FirstBank Southwest
12.2022 - 10.2023

Server

Cada Vez
04.2022 - 12.2022

Shift Leader, MIT

Longhorn Steakhouse
08.2017 - 03.2022

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Clarendon College

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Amarillo College

High School Diploma - undefined

Pampa High School
Shelby Landers