Shelby Maher
Baxter,Iowa
Summary
Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, ensuring compliance withing industry standards and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
Overview
7
7
years of professional experience
Work History
Senior Technical Service Coordinator
Hormel Foods Corporation
10.2020 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all vendor and finish good products, facilitating smooth communication between sales and customers.
- Assessed customer needs and implemented solutions to meet needs.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Ensured database security with implementation of role-based access control and regular vulnerability assessments.
- Built databases and table structures for plant applications.
- Modified databases to meet needs and goals determined during planning process.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Trained junior team members on best practices for database administration, promoting a culture of continuous learning within the organization.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Efficient in both USDA and FDA food labeling standards
Research and Development Lead Technician
Hormel Foods Corporation
01.2018 - 09.2020
- Reduced production costs by identifying areas for improvement in manufacturing processes and materials sourcing.
- Implemented best practices in laboratory safety protocols, contributing to a safer work environment for all team members.
- Managed multiple projects simultaneously, ensuring timely completion without sacrificing quality or accuracy.
- Mentored junior technicians, providing guidance and support to foster professional growth and development.
- Conducted comprehensive market research, resulting in the identification of emerging trends and opportunities for growth.
- Improved prototype product through meticulous attention to detail and rigorous testing procedures.
- Maintained accurate records of experimental results, ensuring reliable data storage and retrieval systems were in place.
- Designed experiments to test hypotheses, generating valuable data for further analysis and development efforts.
- Collaborated with cross-functional teams to ensure seamless integration of new formulas into existing products.
- Coordinated with research and development team to support production and boost efficiency.
- Supported senior management with creation and enhancement of continuous improvement of research procedures.
- Followed research protocols when gathering data and performing lab experiments.
- Recorded and analyzed data to produce reports of results.
- Analyzed results using analytical software and created reports.
- Troubleshot and resolved equipment and process issues.
Research and Development Intern
Hormel Foods Corporation
01.2018 - 12.2019
- Helped present at Hormel's Research and Development Quarterly Review
- Analyzed and interpreted customer requirements to develop product solutions.
- Collaborated with other departments to facilitate successful project completion.
- Developed and implemented procedures to verify compliance with industry standards.
Education
Bachelor of Science - Animal Science
Iowa State University
Ames, Iowa12.2019
Skills
- Database Management
- Customer Engagement
- Project Coordination
- Expertise in Office Software
- Meticulous Work Ethic
- Proficient in Multitasking
- Adaptability and flexibility
- Data analysis
- Efficient Data Documentation
- Analytical Problem Solving
- Vendor Relationship Management
- Detail-Oriented Approach
Personal Development
- Access 2010 Essential Training- November 2020
- Access 2016: Advanced Tips and Tricks- April 2021
- Access Quick Tips- May 2021
- Time Management Fundamentals- September 2021
- Working with Your Personal Strength and Weaknesses- November 2021
- Accelerating Your Career with Personal Branding- January 2022
- Foundation of USDA Labeling- March 2022
- USDA Claims- April 2022
- Communication Essentials- July 2023
- On the Job Training, August 2023
- Peer to Peer Feedback- September 2023
- People Smarts: Emotional Intelligence- October 2023
- Personal Accountability, November 2023
- Project Management- April 2024
- Prime Label Conference- June 2024
- Emerging Leaders Training Courses August 2024-April 2025
Timeline
Senior Technical Service Coordinator
Hormel Foods Corporation
10.2020 - Current
Research and Development Lead Technician
Hormel Foods Corporation
01.2018 - 09.2020
Research and Development Intern
Hormel Foods Corporation
01.2018 - 12.2019
Bachelor of Science - Animal Science
Iowa State University
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