SHELBY MALLARD
Ankeny,IA
Summary
Seasoned Restaurant Management Professional with over 12 years’ experience in FOH and BOH management operations. Skilled in operational leadership with teams of 30+ employees, ensuring efficient daily operations and high guest service standards. Specialized in staff development, hiring, scheduling, and inventory management, fostering a culture of accountability and collaboration for optimal performance.
Overview
12
12
years of professional experience
Work History
GENERAL MANAGER
Dino's Pizzeria
North Mankato, MN
07.2024 - 06.2026
- Supported shift operations as General manager.
- Directed day-to-day restaurant workflow and guided 30+ employees to ensure efficient operations.
- Oversaw food safety, sanitation, and health code compliance across the restaurant.
- Managed kitchen, front counter, and delivery team schedules at Dino's Pizzeria.
- Assisted with scheduling, hiring, terminations, onboarding paperwork, and training.
- Conducted regular inventory counts and managed cash processing, financial transactions, and tip-out entries for accurate financial records.
- Resolved guest issues and coached staff through service challenges to maintain high-quality service standards.
- Earned successive promotions through strong performance, leadership, and growing responsibility.
OWNER / OPERATOR
Panhandle Prime Steakhouse
Goodwell, OK
02.2023 - 07.2024
- Owned and operated a full-service steakhouse, overseeing daily restaurant operations and guest service.
- Managed purchasing, inventory, operational expenses, cash handling, and employee paperwork to ensure efficient operations.
- Recruited, hired, trained, scheduled, and supervised a team of 20+ employees.
- Made hands-on operational decisions and supported service across roles to maintain a productive work place.
- Oversaw menu planning and seasonal food preparation to align offerings with customer preferences and seasonal trends.
- Managed guest relations by addressing inquiries and resolving issues to ensure satisfaction., complaints, and special requests
- Maintained vendor and supplier relationships to secure favorable terms on materials and services, enhancing cost-effectiveness.
OFFICE & SCHOOL SUPPORT
Guymon Public Schools
Guymon, OK
07.2022 - 02.2023
- Coordinated front-office administration, managed attendance follow-up, facilitated parent communication, and provided classroom coverage.
- Tracked daily lunchroom counts and managed computerized student lunch accounts for accurate reporting.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with colleagues, offering support and guidance to foster a cooperative work environment.
SERVER / BARTENDER & SHIFT LEAD
Pub on the Bricks
Guymon, OK
11.2014 - 07.2022
- Delivered exceptional guest service in high-volume restaurant and bar while managing register and cash transactions.
- Mixed cocktails and poured beer following pub recipes and standards.
- Monitored IDs and enforced alcohol service policies, ensuring responsible bartending.
- Processed orders through POS system and handled cash and card payments.
- Trained new employees and coordinated restaurant operations during owner absences.
Education
High School Diploma -
Guymon Public School
Guymon, OK01-2010
Skills
- Restaurant operations
- Inventory & Purchasing
- Scheduling & Staffing
- Hiring & Onboarding
- POS systems
- Cash accountability
- Vendor management
- Decision-making
- Leadership coaching
- Training & Service Standards
- Problem-solving
- Guest relations
Personal Information
Title: Restaurant General Manager | Steakhouse Owner / Operator
Timeline
GENERAL MANAGER
Dino's Pizzeria
07.2024 - 06.2026
OWNER / OPERATOR
Panhandle Prime Steakhouse
02.2023 - 07.2024
OFFICE & SCHOOL SUPPORT
Guymon Public Schools
07.2022 - 02.2023
SERVER / BARTENDER & SHIFT LEAD
Pub on the Bricks
11.2014 - 07.2022
High School Diploma -
Guymon Public School