Shelby Maniscalco
Ferndale,MI
Summary
An energetic Culture and Engagement Specialist with eight years of proven success in driving employee engagement initiatives and fostering a positive workplace culture across diverse teams. Expertise in project management and effective communication, ensuring high-impact event execution. Utilizes empathy and active listening to build meaningful interactions and relationships.
Overview
13
13
years of professional experience
Work History
Senior Culture and Engagement Specialist
Rocket Companies
Detroit, MI
05.2021 - 01.2026
• Identified and implemented opportunities to improve engagement and recognition programs, driving a positive
workplace culture with business areas ranging from 150 –
3,000 team members.
Planned and oversaw large-scale engagement and company-wide events from initiation to completion, while collaborating with cross-functional teams (including ERGs), to ensure successful execution with organizational priorities.
Partnered with organizational leadership to identify areas for improvement, proposed actionable solutions, and implemented engagement best practices.
• Developed content calendars ensuring consistent, relevant communication across all streams, establishing roles, ownership and expectations.
Amazer
Rocket Companies
Detroit, MI
02.2018 - 05.2021
• Managed and implemented engagements for Rocket Homes, Rocket Loans, Rocket Close, Rocket Technology and Client Experience Operations.
• Oversaw company-wide gifting programs to strengthen team member engagement.
• Collaborated with team members and clients to meet project objectives, road blocks and deadlines.
• Partnered with cross-functional teams to achieve organizational goals.
• Identified creative solutions to problems, consistently exceeding client satisfaction and team expectations.
Post Closing Auditor
Rocket Companies
Detroit, MI
01.2015 - 02.2018
- Reviewed post-closing documents for compliance and accuracy, ensuring adherence to company and government standards.
- Identified discrepancies in loan files, and reported findings to leadership for resolution.
- Trained new auditors on company procedures, enhancing team competency.
- Supported continuous improvement initiatives within auditing processes to increase efficiency.
Client Care Specialist
Rocket Companies
Detroit, MI
07.2013 - 01.2015
- Supported clients through the mortgage process by reviewing remaining documentation, working with underwriting and setting clear expectations for closing.
- Maintained and propelled forward a pipeline of 400 clients.
- Served as a key liaison between Mortgage Banking and Client Experience Operations to ensure seamless loan movement.
- Delivered a smooth, timely, and client-focused experience from application through loan closing.
Education
High School Diploma -
Roseville High School
Roseville, MI06-2009
Skills
- Engagement strategy
- Project coordination
- Solution mindset
- Effective communication
- Collaborative teamwork
- Feedback gathering
- Adaptive planning
- Stakeholder trust
- Effective task management
Rocket Leadership Development Completion
Aspiring Leadership Program - The Aspiring Leaders program (ALP) is a balance of leadership theory, training, experiential learning, mentoring and sharing of best practices among participants.
Accomplishments
Got your Six Allyship Award
Issued by Veteran Team Member Resource Network · Nov 2022
- This award recognizes team members that are always there for veterans during a time of need. This team member can be a military spouse, significant other or an ally of the veteran community.
Timeline
Senior Culture and Engagement Specialist
Rocket Companies
05.2021 - 01.2026
Amazer
Rocket Companies
02.2018 - 05.2021
Post Closing Auditor
Rocket Companies
01.2015 - 02.2018
Client Care Specialist
Rocket Companies
07.2013 - 01.2015
High School Diploma -
Roseville High School