Shelby Mathis
Fort Collins,CO
Summary
Enthusiastic Community Director adept at planning events, improving facilities and managing administrative functions. Prepared to leverage 7 years of experience working in senior housing properties to take on new role with room for growth and advancement.
Overview
7
7
years of professional experience
Work History
Community Director
Axis Residential
Fort Collins
08.2020 - Current
- Increased community engagement by planning and executing various events and initiatives.
- Managed budgets for community programs, ensuring optimal allocation of resources for maximum impact.
- Developed partnerships with local businesses and organizations to enhance community offerings.
- Fostered positive relationships with residents by addressing concerns promptly and effectively.
- Adhered to state regulations during daily operations which ensured compliance with housing laws.
- Tracked prospects and responded to new inquiries to increase conversion rates.
- Implemented and enforced policies and procedures to maintain property to highest standards.
- Maintained a high occupancy rate through effective marketing strategies and thorough follow-up with prospective tenants.
- Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless tenant transitions.
- Collaborated with maintenance staff to prioritize work orders, resulting in timely completion of tasks and increased resident satisfaction.
Assistant Community Director
Axis Residential
- Developed strong relationships with residents, leading to high renewal rates and positive community atmosphere.
- Coordinated community events to promote resident engagement and foster a sense of belonging among neighbors.
- Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless tenant transitions.
- Ensured compliance with fair housing regulations while assisting prospects with the leasing process for a diverse community environment.
- Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
- Supported Community Director in various administrative duties such as creating reports, analyzing market trends data, updating online listings for optimal visibility.
- Processed and submitted invoices to corporate.
- Led tours to highlight property features to prospective tenants and answer questions.
Leasing Consultant
Axis Residential
06.2017 - Current
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Education
No Degree - Business And Marketing
Associate of Applied Science - Wildlife, Forestry And Natural Resources
2015
High School Diploma -
05.2011
Skills
- Resident relations
- Invoicing expertise
- Proficient in Yardi, Knock, On-site
- Teamwork and Collaboration
- Community Outreach
- Expense Tracking
- Staff Development
- Operations Management
- Brand Management
- Staff Training and Development
- Team Leadership
- Customer Relationship Management (CRM)
Timeline
Community Director - Axis Residential
08.2020 - Current
Leasing Consultant - Axis Residential
06.2017 - Current
Assistant Community Director - Axis Residential
Front Range Community College - No Degree, Business And Marketing
Front Range Community College - Associate of Applied Science, Wildlife, Forestry And Natural Resources
Rocky Mountain High School - High School Diploma,