Shelby Meier
Mansfield,OH
Summary
Dynamic professional with a proven track record at Kroger, excelling in customer service and team leadership. Recognized for enhancing operational efficiency and driving customer satisfaction through effective problem-solving and clear communication. Skilled in coaching and mentoring, with a strong focus on achieving performance goals and fostering a positive work environment.
Overview
7
7
years of professional experience
Work History
Grocery Clerk
Kroger
Mansfield, OH
11.2025 - Current
- Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Engaged in ongoing training for operational procedures and store policies to improve performance.
- Handled customer complaints with empathy and efficiency, restoring customer confidence.
Sales Lead Trainer
Kimball's Jewelers
Knoxville, TN
04.2023 - 10.2025
- Provided leadership to the sales team by leading sales initiatives, coaching and training others.
- Implemented strategies to improve customer satisfaction by swiftly resolving issues and creating an inviting atmosphere in the store.
- Developed and implemented training programs for new staff focused on sales techniques and store protocols, promoting a consistent customer service experience.
- Oversaw inventory management operations, including stock replenishment and cycle counts.
Bar Manager
Scrambled Jakes
Knoxville, TN
11.2018 - 10.2023
- Ensured Food and Safety processes were intact and coached associates on importance of food safety behaviors.
- Oversaw financial operations to guarantee precise budgeting, forecasting, and reporting processes.
- Managed escalated customer inquiries with efficiency and expertise, reinforcing commitment to customer satisfaction.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
Education
High School Diploma -
Madison High School
Mansfield, OH05-2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Clear communication
- Coaching and mentoring
- Sanitation procedures
- Temperature monitoring
Accomplishments
- Promoted to full-time hours as a part time employee within a months of hire due to exemplary work ethic, outstanding job performance to diffuse problematic situations.
- Received multiple heartbeat cards from guest acknowledgments for going above and beyond for feeding there spirit.
- Developed outstanding skills in time management, customer engagement and oral communications through consistent interaction with supervisors and customers.
- Achieved 100% with Food Safety when the health department showed up giving accuracy and efficiency.
Timeline
Grocery Clerk
Kroger
11.2025 - Current
Sales Lead Trainer
Kimball's Jewelers
04.2023 - 10.2025
Bar Manager
Scrambled Jakes
11.2018 - 10.2023
High School Diploma -
Madison High School