Shelby Mickey

• Maintain roughly 70 fleet vehicles, open/close rental contracts, collect payment, contact customers to renew contracts, and train others on how to use the rental system.
• Resolved customer disputes to maintain positive relationships and increase customer base.
• Coordinated with sales teams and clients to manage inventory, and handle logistics.
• Communicated effectively with owners, residents, and on-site associates.

• Process warranty claims, data entry, open/close accounts, and account reconciliation.
• Schedule appointments.
• Typed and distributed correspondence to internal and external partners to maintain good communications flow.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Volunteered to help with special projects of varying degrees of complexity.

• Counseling Student under supervision of Doug Chan, LPC-S
• Managed documentation regarding patient care, treatment and incidents, completing with concise language for review and approval by licensed professionals.
• Worked with patients supporting adaptation to traumatic individual circumstances.
• Observed and concisely described client behavior and activities in medical context, advising on mental health concerns.
• Conducted client consultations and collaborated with other agency professionals to discuss courses of treatment.
• Counseled clients to help understand and overcome personal, social and behavioral problems.
• Applied variety of psychological methods and techniques in screening, assessment and evaluation of clients.
• Maintained high level of patient confidentiality to comply with all federal and company regulations.
• Maintained up-to-date clinical documentation via electronic recordkeeping systems.

• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Connected callers with appropriate professional, department, or business.
• Created and maintained company phone directory with current extensions and staff information.
• Documented messages and forwarded to correct individual.

GPA: 3.3

GPA: 3.16

• Dean's List Fall 2016
• Phi Eta Sigma Honor Society
• University Honors: Fall 2017
• GPA: 3.30