Shelby Miller
Carleton,MI
Summary
Adept Pharmacy Manager with a proven track record at Rite-Aid Pharmacy, specializing in patient education and pharmacy operations management. Led a team to enhance patient care and service, significantly boosting customer satisfaction. Expert in prescription verification and workflow optimization, demonstrating exceptional patient counseling and team leadership skills.
Overview
10
10
years of professional experience
Work History
Pharmacy Manager
Rite-Aid Pharmacy
09.2020 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
Staff Pharmacist
Rite Aide Pharmacy
09.2018 - 09.2020
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Provided medication therapy management to patients using Outcomes and Mirixa.
Pharmacy Intern
Rite-Aid Pharmacy
11.2014 - 09.2018
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Provided friendly customer service at drop-off and pick-up counters.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Streamlined pharmacy workflow by efficiently managing multiple tasks simultaneously, such as data entry, phone calls, and order processing.
Education
Ph.D. - Pharmaceutical Sciences
University of Toledo
Toledo, OH05.2018
High School Diploma -
Airport Senior High School
Carleton, MI05.2012
Skills
- Patient education and counseling
- Prescription Verification
- Workflow Optimization
- Pharmacy operations management
- Direct Patient Care
Accomplishments
Best of the Best Pharmacy Award 2023 Finalist
Timeline
Pharmacy Manager
Rite-Aid Pharmacy
09.2020 - Current
Staff Pharmacist
Rite Aide Pharmacy
09.2018 - 09.2020
Pharmacy Intern
Rite-Aid Pharmacy
11.2014 - 09.2018
Ph.D. - Pharmaceutical Sciences
University of Toledo
High School Diploma -
Airport Senior High School
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