Shelby Niall
Fairfield,USA
Summary
Accomplished Customer Service and Sales Professional skilled in fostering customer relationships and enhancing engagement across multiple industries. Expertise in digital sales and complaint resolution, combined with a commitment to creating inclusive environments. Seeking to leverage extensive experience in a long-term role with growth potential.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
SoulTrans
Vallejo, USA
04.2025 - 08.2025
- Facilitated use of ticketing machines and mobile app transactions, enhancing customer experience.
- Resolved complaints professionally, ensuring timely escalation of unresolved issues.
- Assisted passengers with route planning, fare details, and inquiries.
- Ensured passenger safety and provided assistance to passengers with disabilities, fostering an inclusive environment.
- Informed passengers about service delays and updates at the station.
Barista
Starbucks
Fairfield, USA
01.2024 - 10.2024
- Educated customers on beverage options, driving increased sales through effective upselling.
- Delivered personalized service to build lasting customer relationships.
- Maintained high service standards in a fast-paced environment.
- Collaborated with team to achieve sales targets and enhance overall performance.
Internet Sales Manager
Maita Subaru
Sacramento, USA
07.2021 - 09.2023
- Conducted virtual vehicle demonstrations with detailed product knowledge.
- Negotiated pricing and coordinated financing options to enhance buyer satisfaction.
- Managed online inquiries, following up with prospective buyers to facilitate informed purchasing decisions.
- Maintained CRM records and tracked customer engagement to ensure timely follow-up and support.
- Developed online sales strategies to enhance customer engagement and drive conversions.
- Provided exceptional customer service through timely responses to inquiries and support requests.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Shift Supervisor
Starbucks
Sacramento, USA
11.2018 - 01.2021
- Supervised store operations, coaching baristas to enhance service quality.
- Trained new hires, ensuring adherence to company standards for consistent performance.
- Managed inventory and resolved customer issues.
- Collaborated with store management on sales initiatives to drive customer engagement.
Education
High School Diploma - Elk Grove, CA
Laguna Creek High School
Elk Grove, CA06-2009
Skills
- Sales techniques and upselling
- Customer engagement techniques
- Complaint resolution
- Call management
- Appointment management
- Refund processing
- CRM management
- Operation of POS systems
- Retention strategies
- Organizational time management
- Inventory management
- Collaboration within teams
- Staff training
- Proficiency in Microsoft Office Suite
- Software troubleshooting
- Relationship building
- Staff training
Timeline
Customer Service Associate
SoulTrans
04.2025 - 08.2025
Barista
Starbucks
01.2024 - 10.2024
Internet Sales Manager
Maita Subaru
07.2021 - 09.2023
Shift Supervisor
Starbucks
11.2018 - 01.2021
High School Diploma - Elk Grove, CA
Laguna Creek High School