Shelby Palmer
Oklahoma City,OK
Summary
Qualified Patient Services Representative with 5 years in fast-paced customer service and call center environments. Personable and professional under pressure. Detail accurate.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Sam's Club
Bentonville, AR
08.2014 - 02.2018
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Accurate attention to detail
- Accurate/skilled at touch typing
Home Health Care Provider
Personal Nursing Care
Oklahoma City, OK
01.2013 - 08.2013
- Assessed patient conditions by monitoring vital signs and tracking changes in health status.
- Provided in-home care to elderly and disabled patients, including assistance with daily living activities such as bathing, dressing, grooming, meal preparation, and medication management.
- Coordinated transportation services for medical appointments or other errands.
- Accompanied patients to medical appointments to ensure understanding of physician instructions and appropriate follow-up care.
- Maintained accurate records of patient assessments, treatments, medications, and changes in condition.
- Performed light housekeeping tasks related to the safety of the patient's environment.
- Assisted with physical therapy exercises as directed by a physical therapist or nurse practitioner.
- Monitored nutrition intake levels by preparing meals based on dietary requirements and restrictions.
Education
High School Diploma -
Moore Norman Technology Center - Norman
Norman, OK05.2012
High School Diploma -
Moore High School
Moore, OK05.2012
Skills
- Service Upselling
- Account Management
- Customer Service
- Customer Support
- De-Escalation Techniques
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Member Service Representative
Sam's Club
08.2014 - 02.2018
Home Health Care Provider
Personal Nursing Care
01.2013 - 08.2013
High School Diploma -
Moore Norman Technology Center - Norman
High School Diploma -
Moore High School
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