Shelby Pardy
Crestview,FL
Summary
Motivated employee with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Versatile Server with extensive experience in settings ranging from large banquets and fast paced environments to casual dining rooms.
Overview
11
11
years of professional experience
Work History
Server/Supervisor
IHOP
07.2022 - 05.2024
- Opened store and prepped for start of business.
- Completed scheduling for servers and cooks.
- Assigned floor sections and side work daily.
- Maintained a clean and tidy dining room.
- Built rapport with customers to ensure a regular status.
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
Server
Aegean Greek Restaurant
12.2019 - 03.2021
- Responsible for opening the restaurant and performing closing duties, ensuring the dining area was prepared for seamless service transitions.
- No bartender on duty; responsible for making cocktails and pouring draft beers
- Running all food, bussing tables, and serving guests
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Banquet Bartender/Server
Hilton Hotels
03.2018 - 05.2019
- Responsible for the set up and break down of banquet halls, coffee breaks, buffets, and port-o-bars
- Execution of BEO's to ensure flawless events and meetings
- Buffet style dinner, plated dinners, and hand passed hors d'oeuvres
- Exceptional hospitality to keep up with high SALT scores.
Bartender/Banquet Server
Columbine Country Club
04.2017 - 01.2018
- Learning member names and preferences for outstanding service
- Building rapport with all Members
- Bartending various events including regular service, cart service and banquet
- Training new servers on member expectations
- Maintaining a professional and upbeat service.
Bus Driver
Serenity House Assisted Living
01.2017 - 05.2017
- Maintained and operated 25-foot handicap bus and wheelchair ramp
- Looked after the safety and wellbeing of passengers
- Assisted residents in transfers from wheelchairs to seats as well as off and on the bus
- Drove residents to various outings; i.e
- To lunch, baseball games, movies, etc.
Floor Supervisor/Server
Katie Mullen's Irish Pub
10.2013 - 05.2017
- Trained new servers on guest expectations, safety procedures, and protocol
- Put together beverages, retrieved alcohol items from the bar, and delivered trays to tables
- Set up tables, chairs, and buffet prior to an event
- Made decisions when to send servers home
- Prepared all orders to be made for inventory
- Assisted management with customer service and staff inquiries as well as duty assignment.
Education
General Studies -
Faulkner State College
01.2012
Skills
- Food safety knowledge
- Cleaning and sanitizing
- Guest Relations
- Attention to Detail
- Time Management
- Problem-Solving
- Excellent Communication
- Multitasking Abilities
- POS Systems
- Staff Scheduling
Timeline
Server/Supervisor
IHOP
07.2022 - 05.2024
Server
Aegean Greek Restaurant
12.2019 - 03.2021
Banquet Bartender/Server
Hilton Hotels
03.2018 - 05.2019
Bartender/Banquet Server
Columbine Country Club
04.2017 - 01.2018
Bus Driver
Serenity House Assisted Living
01.2017 - 05.2017
Floor Supervisor/Server
Katie Mullen's Irish Pub
10.2013 - 05.2017
General Studies -
Faulkner State College
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