Shelby Parenteau
Denton,MD
Summary
Hardworking professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in friendly and capable customer relations as well as communication.
Overview
9
9
years of professional experience
Work History
Bartender
Bedrock Billiards
12.2018 - 06.2023
- Served high customer volumes while maintaining a high level of friendly service.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Worked long and often physically demanding shifts solo.
- Responded proactively and positively to a rapidly changing work environment.
- Actively listened to customers, handled concerns quickly and deescalated potential conflicts.
Bar Manager
Ventnor Sports Cafe
02.2014 - 12.2018
- Responded proactively and adapted positively to a rapidly changing work environment.
- Ensured safety and comfort of customers by adhering to safety guidelines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Actively listened to customers, handled concerns quickly and deescalated potential conflicts.
Bartender
Dan And Louis Oyster Bar
06.2017 - 01.2018
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Resolved escalated customer service disputes and complaints in a friendly and patient manner, leading to increased customer satisfaction.
Education
Bachelor of Arts - History
McDaniel College
Westminster, MD05.2012
Skills
- Anticipating Guest Needs
- Excellent Judgment
- Clear and Effective Communication
- Hospitality and Accommodation
- High-Volume Environments
- Handling Difficult Customers
- Verbal and Written Communication
- Public Speaking
- Safety Procedures
- Conflict Mediation
- Cleanliness and Sanitation
Timeline
Bartender
Bedrock Billiards
12.2018 - 06.2023
Bartender
Dan And Louis Oyster Bar
06.2017 - 01.2018
Bar Manager
Ventnor Sports Cafe
02.2014 - 12.2018
Bachelor of Arts - History
McDaniel College
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