Summary
Overview
Work History
Education
Skills
My favorite things: My family, my rescue dog, hiking, backpacking, gardening, mountains, nature.
Timeline
Generic

Shelby Perkins

Tulsa,OK

Summary

Dependable, detail-oriented, hardworking Bartender with 18 years customer service experience. Seeking opportunity to learn new skills & grow in a company. I am 7 years sober & I am thankful for every day.

Overview

11
11
years of professional experience

Work History

Bartender/Shift Leader/Trainer/Office Admin.

Charlestons Restaraunt
04.2018 - 12.2023
  • Developed loyal clientele by consistently delivering outstanding service & engaging in friendly conversation.
  • Contributed to a positive work environment through effective teamwork & communication with colleagues.
  • Maintained a clean & organized workspace, ensuring compliance with health & safety regulations.
  • Increased customer satisfaction by providing excellent service & crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area & prioritizing orders.
  • Managed cash transactions & credit card payments accurately, ensuring proper handling of payments & tips.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Resolved customer complaints with empathy, resulting in increased loyalty & repeat business.
  • Trained new Servers, Shift Leaders, & Bartenders.
  • Input employees hours & tips into the computer, as well as organizing all of the different forms of payment.
  • Performed opening & closing duties, printing sales reports, setting up for incoming shift, counting cash drawers, & helping with inventory.
  • Maintained a professional & positive attitude despite outside circumstances : )

Cocktail Server/Trainer

Old Chicago
10.2015 - 02.2018
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Managed cash transactions & credit card payments accurately, ensuring proper handling of payments and tips.
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.

Server/Trainer

Texas Roadhouse
12.2012 - 09.2015
  • Implemented upselling techniques, boosting overall revenue for the restaurant.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Worked multiple high volume catering events out of town.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.

Education

GED -

Tulsa Community College
Tulsa, OK

Skills

  • Multitasking
  • Maintain a focused, positive, & calm attitude in the midst of a high stress environment
  • Driven/Self-Motivated
  • Great communicator
  • Empathetic
  • Strong work ethic
  • Attention to detail
  • Organization
  • Time management
  • Leadership

My favorite things: My family, my rescue dog, hiking, backpacking, gardening, mountains, nature.

 Anything & everything in nature interests me. I love plants & insects. I love the sky. I love the summer heat, as well as the winter snow. I hiked/backpacked 2,000 miles of the Pacific Crest Trail in 2021 & it impacted my soul & my outlook on life in a very deep & meaninful way.

Timeline

Bartender/Shift Leader/Trainer/Office Admin.

Charlestons Restaraunt
04.2018 - 12.2023

Cocktail Server/Trainer

Old Chicago
10.2015 - 02.2018

Server/Trainer

Texas Roadhouse
12.2012 - 09.2015

GED -

Tulsa Community College

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Shelby Perkins