Shelby Robertson
Newbern,TN
Summary
Experienced CNA and Office Coordinator with 10+ years in hospice and patient support. Skilled in medical records, patient scheduling, phone triage, billing, and team support, with strong attention to detail and time management.
Overview
11
11
years of professional experience
Work History
CNA/Office Coordinator
Gentiva Hospice
Dyersburg, Tennessee
05.2016 - Current
- Provided personal care for hospice patients following Gentiva Hospice care plans.
- Monitored vital signs and reported condition changes to hospice nurses.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Experience in excel, word, homecare homebase portal, etc.
- Answering phones, triaging, billings, medical records
- Supporting teammates and helping with decisions as far as managing
Certified Nursing Assistant
Dyersburg Manor
Dyersburg, Tennessee
10.2015 - 12.2015
- Assisted Dyersburg Manor residents with bathing, dressing, and toileting care.
- Monitored vital signs and reported changes to nursing staff promptly.
- Transferred residents using lifts, wheelchairs, and gait belts.
- Answered call lights promptly and responded to patient needs accordingly.
Education
High School Diploma -
Dyer County Highschool
Newbern05-2015
Skills
- Microsoft Excel
- Medical records
- Patient scheduling
- Excel reporting
- Phone triage
- Billing coordination
- Office administration
- Care plan review
- Team support
- Attention to detail
- Effective communication
- Time management
- Hospice care
- Performing patient intakes
- Patient assessments
Timeline
CNA/Office Coordinator
Gentiva Hospice
05.2016 - Current
Certified Nursing Assistant
Dyersburg Manor
10.2015 - 12.2015
High School Diploma -
Dyer County Highschool