Shelby Russell
Columbus
Summary
Experienced mentor and account manager with a dedication to cultivating and nurturing strong relationships with owners and peers. Proactive communicator and problem-solver, consistently surpassing expectations to enhance satisfaction. Demonstrated success in fostering team collaboration and thriving in dynamic environments, showcasing exceptional communication skills.
Overview
8
8
years of professional experience
Work History
Account Manager - Owner Services
NetJets
01.2023 - Current
- Foster and build relationships with owners through proactive communication
- Streamlined internal processes alongside leadership for better efficiency in account management tasks
- Provided one-on-one mentoring to new account managers to ensure a smooth transition into the role
- Provided support with leading the classroom of new account managers
- Proactively followed up with dissatisfied owners to address concerns, resolve issues, and restore trust
- Communicate with internal and external departments to problem solve for optimal travel experiences
Prevention Education Coordinator
SAFE on Main
02.2022 - 01.2023
- Facilitate prevention programs for local schools in grade 6-12
- Collaborate with stakeholders and agency team for campaigns, programs and community events
- Research proactive practices and curriculums on prevention
- Provide evaluation measures of outcomes of prevention education and summarize data and results
- Management of online prevention tools and applications
- Utilize social media platforms to reach youth and community with dynamic, custom content
- Create and maintain lasting relationships with community leaders
Assistant Store Manager/Social Media Manager
Clothes Mentor
05.2017 - 02.2022
- Management of consistent and professional operation of company social media accounts
- Manage customer accounts
- Promote sales
- Support store manager in daily operations and KPI tracking
- Recruit and interview prospective candidates
Education
Master of Science - Criminal Justice
University of Cincinnati
Cincinnati, OH07.2021
Bachelor of Arts - Psychology - Minor in Criminal Justice
University of Cincinnati
Cincinnati, OH05.2020
Skills
- Facilitation
- Communication
- Content Creation
- Mentorship
- Adaptability
- Teamwork and collaboration
Timeline
Account Manager - Owner Services
NetJets
01.2023 - Current
Prevention Education Coordinator
SAFE on Main
02.2022 - 01.2023
Assistant Store Manager/Social Media Manager
Clothes Mentor
05.2017 - 02.2022
Master of Science - Criminal Justice
University of Cincinnati
Bachelor of Arts - Psychology - Minor in Criminal Justice
University of Cincinnati
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