Shelby Sandy
Jacksonville,FL
Summary
Proven leader with extensive experience in retail and customer service, notably at GameStop, where I excelled in team management and store operations. Skilled in employee scheduling and customer service, I consistently met sales targets and enhanced customer satisfaction. Trained and supervised teams, achieving operational excellence and a positive, results-driven work environment.
Overview
7
7
years of professional experience
Work History
Keyholder Manager
GameStop
12.2021 - 05.2023
- Opened inventory boxes and restocked shelves.
- Accepted and processed customer returns.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Waitress
Diamond Grill
01.2019 - 08.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Cake Decorator
Kroger's Grocery
05.2017 - 01.2018
- Precisely arranged display cases throughout workday to highlight finished products.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
Customer Service Representative
Mackley's Siding
11.2015 - 12.2017
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Wirt County High School
Elizabeth, WV05.2014
Skills
- Task Delegation
- Employee Scheduling
- Team Management
- Store operations
- Safe Food Handling
- Customer Service
- Order Accuracy
- Dining area maintenance
- Scheduling
- Information Security
- Report Generation
- Product Knowledge
- Data Entry
- Appointment Scheduling
- Data Collection
- Active Listening
Timeline
Keyholder Manager
GameStop
12.2021 - 05.2023
Waitress
Diamond Grill
01.2019 - 08.2020
Cake Decorator
Kroger's Grocery
05.2017 - 01.2018
Customer Service Representative
Mackley's Siding
11.2015 - 12.2017
High School Diploma -
Wirt County High School