Andrea Montoya
Hillsboro,OR
Summary
Reliable Keyholder Manager with background in retail management and customer service. Have managed store operations, including opening/closing procedures, inventory control and staff supervision. Exhibit strong leadership skills, problem-solving abilities and commitment to achieving store goals. Previous work shows positive influence on team performance and customer satisfaction levels.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Keyholder Manager
Bath and Body Works
Hillsboro, OR
10.2023 - Current
- Managed daily store operations and ensured compliance with company policies.
- Handled customer inquiries and resolved issues to maintain high satisfaction levels.
- Conducted regular audits of cash register operations for accuracy and security.
- Assisted in developing promotional displays to enhance product visibility in the store.
- Supervised the daily activities of all keyholders to ensure compliance with company policies and procedures.
- Communicated regularly with store management regarding any changes in store operations or security protocols.
- Trained and supervised team members on customer service and sales techniques.
Volunteer
Maybelle Center
Portland, OR
04.2024 - 06.2024
- Built trust and rapport with members of the Maybelle Center
- Met weekly and individually with multiple members who are experiencing mental illness or financial poverty
- With each member, during meet ups, we discuss current and past life events
- Advocated for members' needs by communicating feedback to program coordinators regularly.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
Supervisor
Macy’s
Tigard, OR
10.2018 - 02.2020
- Assisted customers in a professional and friendly manner with bra fittings and merchandise locations.
- Collaborated with fellow colleagues in merchandise go backs while maintaining a clean and organized work environment.
- Greeted customers and helped them check out with their final selections in a friendly fashion.
- Trained and mentored new staff on company policies and procedures.
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Conducted performance evaluations to assess employee strengths and areas for improvement.
- Implemented scheduling adjustments to optimize staff coverage during peak hours.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
Customer Service Representative
Active Telesource
Beaverton, OR
02.2017 - 10.2018
- Adhered to internal company policies while assisting customers with utility service activations and deactivations.
- Educated customers on company policies and procedures.
- Assisted customers in scheduling appointments for technician visits.
- Resolved customer inquiries through phone and email communication.
- Managed customer accounts and updated information in the system.
Seasonal Sales Associate
Sephora
Tigard, OR
10.2017 - 02.2018
- Supported beauty advisers and cash wrap coordinates with customer service and customer checkouts.
- Provided strategic advice on makeup applications.
- Responsible for rotating and stocking merchandise in a fast-paced environment.
Customer Service Representative
Wells Fargo
Beaverton, OR
06.2015 - 11.2016
- Adhered to internal company policies while assisting customers with credit card services, such as adding states for travel plans and upgrading credit cards based on customer needs.
- Educated customers on credit card payments and statement deadlines.
- Assisted customers in adding on services to their accounts based on their needs.
Customer Service Associate
CoreLogic Credco
Beaverton, OR
06.2009 - 01.2011
- Help customers on their credit repair journey
- Would run credit checks on customers and help them file paperwork for bankruptcy.
- Assisted customers and their lawyers while they are in the beginning stages of bankruptcy.
- Maintained accurate records of customer interactions and transactions for future reference.
- Educated customers on products, services, and procedures to facilitate understanding.
Education
Bachelor of Science - Psychology
Portland State University
Portland, OR08.2024
Transfer to Portland State University -
Portland Community College
Portland, OR04.2023
Skills
- Coachable
- Initiative
- Follow instructions
- Efficient task execution
- High-quality work
- Active listening
- Exceptional communication skills
- Professionalism
- Adaptability
- Customer service
- Multi-tasking
- Punctuality
- Analytical skills
- Organization
- Self-motivation
- Attention to detail
- Reliability
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Adobe
- Google Docs
- Google Sheets
- Store operations
- Cash handling
- Team supervision
- Retail management
- Visual merchandising
- Time management
- Self motivation
- Communication skills
- Employee training
- Problem solving
- Task delegation
- Customer relations
- Strong leadership
- Training development
- Employee scheduling
Certification
- Certified Nurse Aide, Marquis Companies, 2020
- Certified Nurse Aide, Oregon State Board of Nursing, 2022
References
Available upon request.
Coursework
- Human Development
- Human Relations
- Forensic Psychology
- Race, Class and Gender
- Psychology of Addictive Behavior
Timeline
Volunteer
Maybelle Center
04.2024 - 06.2024
Keyholder Manager
Bath and Body Works
10.2023 - Current
Supervisor
Macy’s
10.2018 - 02.2020
Seasonal Sales Associate
Sephora
10.2017 - 02.2018
Customer Service Representative
Active Telesource
02.2017 - 10.2018
Customer Service Representative
Wells Fargo
06.2015 - 11.2016
Customer Service Associate
CoreLogic Credco
06.2009 - 01.2011
Bachelor of Science - Psychology
Portland State University
Transfer to Portland State University -
Portland Community College