Shelby Sewell
Pendleton
Summary
Dedicated Front Desk Medical Receptionist with expertise in managing patient appointments and resolving conflicts. Strong communicator fostering positive relationships with patients and medical staff. Experienced in fast-paced medical environments, equipped with advanced administrative skills and technical proficiency. Known for efficiently handling inquiries while maintaining adherence to procedures.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Praxis
Pendleton
07.2025 - Current
- Managed patient check-ins and appointment scheduling efficiently.
- Checked patients in and out for appointments and collected co-payments.
- Greeted and checked in patients while updating patient information in computer system to ensure accurate records.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Verified patient insurance information and collected co-pays diligently.
- Maintained organized medical records and ensured confidentiality compliance.
- Protected patients by observing strict HIPAA guidelines.
- Coordinated specialist referrals and managed follow-up appointments to facilitate timely patient care.
- Processed referrals for specialist care when requested by physicians or patients.
- Answered multi-line phone system and addressed patient inquiries promptly.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Provided high-quality administrative and customer service, enhancing patient experience and optimizing workflow.
- Informed patients of financial responsibilities prior to rendering services.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Performed data entry tasks related to billing and collections procedures.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Routed laboratory or diagnostic results to appropriate staff.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Receptionist/Laboratory processor
Interpath Laboratory
Pendleton
09.2022 - 07.2025
- I worked at Interpath as one of the receptionists, phlebotomist and processors in the lab.
- Checked in patients, managed incoming and outgoing phone calls, filed orders, and entered patient orders.
- Processed laboratory samples, ensuring accurate handling and documentation.
- Handled patient samples by verifying their accuracy and integrity for testing.
- Performed phlebotomy procedures to collect blood samples from patients.
- Processed patient payments and assisted patients with understanding their bills.
- Executed courier runs to deliver laboratory samples as required.
PCA Personal Care Assistant
Suttle Care & Retirement
Pendleton
09.2020 - 09.2023
- I give resident medication and insulin, take blood pressure and oxygen levels.
- Provided resident care by assisting with appointments, giving showers, and performing daily ADLs.
- Documented resident behaviors and daily feelings to support care planning.
- Scheduled appointments for residents and coordinated transportation arrangements.
- Managed phone communications in busy office, ensuring accurate message delivery to staff.
- Utilized various software and equipment including PowerPoint, Excel, and fax machines to streamline office operations.
Childcare Provider
Self Employed Services
Touchet
12.2014 - 09.2019
- Provided comprehensive care by changing diapers, facilitating potty breaks, serving nutritious meals, engaging children in playtime, conducting educational activities, and administering medicine as needed.
- Provided attentive supervision to children during daily activities and playtime.
- Organized educational games and activities to promote learning and social skills.
- Prepared nutritious meals and snacks following dietary guidelines for children.
Dinning Room Server and Cook
McKay Creek Estates
Pendleton
09.2015 - 12.2015
- Ensured tables and utensils were properly set for each meal, maintained dining room cleanliness, assisted patients to correct seating, and served meals according to their preferences.
- Provided drinks and attended to patients' meal needs to enhance their dining experience.
- Cleaned up after meal dishes and wiped down tables.
- Vacuumed dining area thoroughly after each meal to maintain cleanliness.
- Became a cook; planned meals, prepared ingredients, created grocery lists, and tracked inventory.
- Maintained kitchen cleanliness to uphold hygiene standards.
Caregiver
Suttle Care & Retirement
Pendleton
07.2014 - 11.2015
- Assisted residents with daily living activities and personal care needs.
- Assisted patients with daily needs, including bathroom assistance, dressing, meal preparation, and medication administration, ensuring comfort and well-being.
- Monitored resident health and reported changes to nursing staff.
- Maintained a clean and safe environment for all residents.
- Managed building's phone communications and maintained cleanliness by sweeping, mopping, vacuuming, and organizing bathrooms and patient rooms for a safe environment.
Education
High school or equivalent -
Touchet Elem & High School
Touchet, WA06.2011
Skills
- Caregiving and childcare
- Analytical skills
- Care plans and vital signs
- Phlebotomy and blood sampling
- Google Docs and Microsoft Office
- Team collaboration
- Medical terminology
- EHR systems and EMR systems
- Appointment scheduling and management
- Patient interaction and client assistance
- Phone etiquette and triage
- Microsoft Excel and Word processing
- Memory care and dementia care
- Time management and organizational skills
- Medication administration and clinical support
- Data collection and documentation review
- Specimen processing and quality control
- Hospitality in healthcare settings
- Nutritional planning and meal preparation
- Administrative support and typing skills
- Insurance verification and electronic billing
- Budget tracking and payment processing
- Windows operating system proficiency
Certification
- First Aid Certification, 10/01/21, Present
- CPR Certification, 10/01/21, Present
- Food Handler Certification, Present
Additional Information
Eager to learn and stay as long as needed to get things done. Willing to work in any shift and come in whenever needed outside of my shift. Did some house cleaning on the side for 1 year.
Personal Information
Willing To Relocate: Anywhere
Timeline
Medical Receptionist
Praxis
07.2025 - Current
Receptionist/Laboratory processor
Interpath Laboratory
09.2022 - 07.2025
PCA Personal Care Assistant
Suttle Care & Retirement
09.2020 - 09.2023
Dinning Room Server and Cook
McKay Creek Estates
09.2015 - 12.2015
Childcare Provider
Self Employed Services
12.2014 - 09.2019
Caregiver
Suttle Care & Retirement
07.2014 - 11.2015
High school or equivalent -
Touchet Elem & High School