Shelby Snyder
Carmel,IN
Summary
Skilled Customer Service Specialist focused on maximizing my experience interacting with the customers and producing successful outcomes through the effective use of empathy, compassion and listening abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Tax Pro Specialist
TurboTax
03.2026 - 05.2026
- Developed tax preparation strategies to enhance client satisfaction and retention.
- Led training sessions for customers on software tools and compliance standards.
- Streamlined processes for efficient client inquiries, reducing response times significantly.
- Collaborated with cross-functional teams to improve product offerings and user experience.
- Managed complex cases, providing expert guidance to ensure compliance with federal regulations.
- Implemented quality assurance protocols, ensuring accuracy in tax filing procedures.
- Analyzed customer feedback to identify trends and drive enhancements in service delivery.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Shift Manager
Dollar General
12.2022 - 12.2024
- Customer service, data entry, product review, supervise and cross train employees, operate and manage computer and cashier systems, creating schedules, maintain and balance cash drawer, light cleaning, stocking shelves.
CNA - Certified Nursing Assistant/ Med Tech
Right At Home Seniors
01.2022 - 12.2022
- Assist elderly clients w home health aide needs, transport, review patient charts, data input information, rehabilitation, monitor medical appointments, medications, duties as assigned.
CNA - Certified Nursing Assistant
Above and Beyond Home Care
01.2021 - 01.2022
- Assist elderly clients w home health aide needs, transport, review patient charts and data input client information, rehabilitation, monitor medical appointments, medications, duties as assigned.
Dietary Aide/Housekeeping Manager
Rawlins House Seniors
01.2020 - 01.2021
- Assist elderly clients w home health aide needs, review patients dietary and nutrition plan, data input customer info, transport, rehabilitation, monitor medical appointments, medications, duties as assigned.
Front Desk Manager/Night Auditor
Fairfield Inn & Suites
01.2018 - 12.2020
- Manage and maintain cash drawers and bank deposit. supervise shift employees, cross train, customer service, data entry, product review and inventory.
HHA - Home Health Aide
Home Instead Senior Care
01.2017 - 06.2018
- Assist elderly clients w home health aide needs, transport, rehabilitation, review patient charts, maintain reports, monitor medical appointments, medications, duties as assigned.
Education
Nursing Assistant - Certified Nursing Assistant and HHA Certification
ACL Medical
Indiana07-2018
Diploma - High School diploma
Anderson High School
Anderson, IN07-2016
Skills
- Computer literacy
- Customer relations
- Time management
- Guest services
- Leadership
- Medical assisting
- Clerical
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Proficient in Microsoft word, Microsoft excel, Document review
- Technical communication
- Advanced communication
- Management collaboration
Certification
- Certified Customer Service Tax Pro Specialist, Turbo Tax - March 2026.
- Certified Nursing Assistant & HHA certification, ACL Medical- July 2018
Languages
English
Full Professional
Timeline
Customer Service Tax Pro Specialist
TurboTax
03.2026 - 05.2026
Shift Manager
Dollar General
12.2022 - 12.2024
CNA - Certified Nursing Assistant/ Med Tech
Right At Home Seniors
01.2022 - 12.2022
CNA - Certified Nursing Assistant
Above and Beyond Home Care
01.2021 - 01.2022
Dietary Aide/Housekeeping Manager
Rawlins House Seniors
01.2020 - 01.2021
Front Desk Manager/Night Auditor
Fairfield Inn & Suites
01.2018 - 12.2020
HHA - Home Health Aide
Home Instead Senior Care
01.2017 - 06.2018
Diploma - High School diploma
Anderson High School
Nursing Assistant - Certified Nursing Assistant and HHA Certification
ACL Medical