Shelby Stephens

Proficient in medical and behavioral billing/coding and collections process/ insurance policies and coding handbooks. Positively supported the team's plans, goals and culture and contributed to continual improvements across two facilities.

• Identifying diagnoses, medical tests, treatments and procedures found in medical and clinical documentation, then transmitting patient data into codes to bill government and commercial payers for provider reimbursement
• Confirmed consistent and accurate medical recordkeeping practices by following strict procedures to protect sensitive patient information, medical records and payment data.
• Trained collogues through insurance company portals, private and Medicaid handbooks, effectively transmitting + resubmitting and appealing unpaid medical or behavioral services.

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork and production guidelines
• Collaborated with costume designers, directors, cameramen, and other crew members to achieve target results.
• Planned and prepared for on-location and studio shoots, exceeding goals through effective task prioritization and great work ethic.
• Sourced materials for photo shoots to enhance products and appearance of subjects. Selected and set up appropriate props, backdrops and lighting.

• Consistently met quarterly sales goals and increased customer retention rate year-over-year ensuring success of new location.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Set overall vision for expansion of business by providing team leadership.
• Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Recommended products based on solid understanding of individual customer needs and preferences.