ESLON CASWELL
Administrator
Altamonte Springs,FL
Summary
Detailed oriented professional dedicated to high levels of patient and customer care. Works well with representatives of multiple departments and organizations to assist patients focused on improving policies and procedures, increasing patient satisfaction and optimizing workflow in busy medical practices. Excellent administrator with top-notch communication, planning and team leadership skills. Adept at coordinating records, managing schedules and working with insurance companies. Knowledgeable about medical billing and recordkeeping requirements. Pursuing a new professional challenge with room for advancement. Proficient in Microsoft Office and a variety of EMR programs. Exceptional problem-solving and organizational skills. Talented at multi-tasking without compromising quality.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Medical Office Administrator
Age Rejuvenation
Winter Park, FL
06.2021 - Current
- Managed appointments, registrations and patient relations in busy office.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Oversaw office records and maintained strict document control.
- Received, recorded and filed medical payments by check, cash and credit card.
- Pulled charts and prepared for nurse and doctor assessment.
- Aided with prescription refill requests.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Mentored office employees on proper administrative procedures and how to use programs such as PatientNow, keeping operations consistent and efficient for maximum performance.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Monitored front areas so that questions could be promptly addressed.
- Achieved specific team objectives and collection activity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Surgical Coordinator
Global Neuro And Spine Institue
Jensen Beach, FL
01.2021 - 06.2021
- Scanned surgical paperwork into EMR system for nursing and billing staff
- Helped patients complete paperwork, explained orders, and informed each of any additional hospital requirements
- Called surgery patients in advance to confirm details and resolve any last-minute concerns
- Scheduled pre-operative visits, procedures, and post-operative follow-up appointments in EMR system
- Used EMR to document phone encounters, lab results, and provider orders
- Worked closely with pre-authorization team to set up benefits for planned procedures
- Educated patients about estimated costs, collected deposits, and issued documentation for future liabilities
- Prepared office daily schedules in line with staff availability and optimal patient loads
- Prepared for next day's patients by pulling charts and making confirmation calls
- Took patient information and scanned into EMR, ensuring accurate records and patient authorizations
- Improved clinical operations by coordinating with team clinicians.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
Patient Service Representative
Florida Community Health Center
Fort Pierce, FL
02.2017 - 01.2021
- Appointment Scheduling HIPAA Compliance Patient Assistance
- Insurance Knowledge Patient Information verification Patient checkout procedures Payment Collection
- Participated in meetings and coordinated patient care requirements with other care providers
- Processed and billed claims
- Compiled and reviewed medical charts.
- Balanced deposits and credit card payments each day.
- Generated monthly statements to check outstanding balances.
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Took copayments and compiled daily financial records.
Assistant Manager
Banana Republic
Vero Beach, FL
05.2018 - 05.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Achieved recognition for contribution to store success by optimizing sales.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Sales Manager
American Eagle Outfitters, Inc
Vero Beach, Jensen Beach, FL
10.2013 - 02.2017
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
- Monitored customer buying trends market conditions and competitor actions to adjust strategies and achieve sales goals
- Coached employees in successful selling methods and encouragement cross-selling to drive revenue
- Implemented training programs for current staff Coached employees in successful methods and encouraged cross-selling for additional products and services
- Submitted reports to senior management to aid in business decision making and planning
- Managed inventory control processes to restore back stock control costs and maintain sales floor levels to meet customer needs
- Monitored employee performance and developed improvement plans
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Monitored cash intake and deposit records, increasing accuracy and reducing
Education
Master of Healthcare Administration - Health Administration
University of Phoenix
Tempe, AZ 03.2018 - 04.2021
Bachelor of Arts - Art History, Communications
University of Toledo
Toledo, OH 08.2011 - 05.2015
Skills
Managing patient records
Registration management
Office procedures understanding
Insurance billing procedures
Understanding of medical terminology
Patient care advocacy
Understanding of medical ethics
Scheduling
Staff Management
Strategic planning
Policy and procedure modification
Payroll and budgeting
Timeline
Medical Office Administrator
Age Rejuvenation
06.2021 - Current
Surgical Coordinator
Global Neuro And Spine Institue
01.2021 - 06.2021
Assistant Manager
Banana Republic
05.2018 - 05.2019
Master of Healthcare Administration - Health Administration
University of Phoenix
03.2018 - 04.2021
Patient Service Representative
Florida Community Health Center
02.2017 - 01.2021
Sales Manager
American Eagle Outfitters, Inc
10.2013 - 02.2017
Bachelor of Arts - Art History, Communications
University of Toledo
08.2011 - 05.2015