Shelby Summers
Copperas Cove
Summary
Results-driven professional with experience in customer service, property management, escrow, and facility maintenance. Known for reliability, strong communication, and delivering exceptional results in both client-facing and operational roles.
Overview
10
10
years of professional experience
Work History
Cleaning Technician
Pristine Building Maintenance
04.2024 - 12.2024
- Performed daily commercial cleaning and sanitization
- Maintained floors and ensured safety compliance
- Increased efficiency with proper usage of industrial cleaning equipment and chemicals
Server
IHOP
05.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
Leasing Agent
Soldiers of Real Estate
09.2022 - 02.2023
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
- Distributed and followed up on tenant renewal notices
Escrow Assistant
Foresite Escrow, Inc.
10.2020 - 07.2022
- Obtained documents such as proof of insurance and HOA statements
- Maintained open communication with lenders, brokers and borrowers
- Followed-up on status of releases, policies, and return of recorded documents
- Prepared estimated closing statements for buyer and seller.
- Handling sensitive financial information securely, protecting both clients’ privacy and company reputation.
Shift Manager
Jamba Juice
12.2014 - 12.2020
- Trained new employees on company policies, procedures, and job responsibilities
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards
Escrow Assistant
C.V. Escrow
03.2017 - 05.2018
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully
- Maintained organized files for easy access, increasing team efficiency during transaction reviews
Education
Summit High School
La Quinta, CASkills
- Customer Service & Communication
- Problem Solving & Relationship Building
- Data Entry & Administrative Support
- Training & Team Leadership
- Commercial Cleaning & Sanitization
- Safety & Compliance Procedures
Timeline
Cleaning Technician
Pristine Building Maintenance
04.2024 - 12.2024
Server
IHOP
05.2023 - 08.2023
Leasing Agent
Soldiers of Real Estate
09.2022 - 02.2023
Escrow Assistant
Foresite Escrow, Inc.
10.2020 - 07.2022
Escrow Assistant
C.V. Escrow
03.2017 - 05.2018
Shift Manager
Jamba Juice
12.2014 - 12.2020
Summit High School
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