Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelby Volpi

Summary

Motivated individual with engaging personality and flexible approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and accuracy. Detail-oriented team player with strong organizational skills. Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Upbeat, friendly with excellent communication and relationship building skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Behavioral Technician

Cliffside Malibu
09.2022 - Current
  • Engage with colleagues/clinical team in treatment team meetings to promote positive patient treatment outcomes.
  • Provide Positive and Professional Multi-Tasking skills on a daily basis.
  • Identify behaviors that necessitate intervention/medication and obtain assistance from qualified personnel to complete intervention.
  • Observed clients by listening to concerns and recording observations, reporting mental health issues or unusual behavior to appropriate professionals.
  • Conduct Intake and Discharge process/paperwork for patients.
  • Coordinate communication between 3rd party and Provide safe transportation for patients to appointments and/or activities.
  • Deliver compassionate patient care, focusing on safety, comfort and emotional support.

Server

Parma Pizzeria Napoletana
10.2019 - 08.2020
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

House Manager

Angel House Sober Living
06.2015 - 01.2016
  • Established collaborative relationships with residents through consistent and meaningful communication.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Managed all intake and discharge paperwork and procedures for residents.

Education

High School Diploma -

Delta Charter High School
Santa Cruz, CA.
06.2012

Skills

  • Compassionate Care
  • Microsoft Office and Administrative Support
  • Email and Telephone Etiquette
  • Organization, Time Management and Problem-Solving
  • Crisis Intervention, De-escalate and Re-Direction
  • Teamwork and Collaboration
  • Proficient with KIPU
  • Patient Assessments
  • Interpersonal Communication

Certification

  • Serve Safe Certified - 2020
  • CPR Certification 11/2022
  • RADT Certification 10/2023


Timeline

Behavioral Technician

Cliffside Malibu
09.2022 - Current

Server

Parma Pizzeria Napoletana
10.2019 - 08.2020

House Manager

Angel House Sober Living
06.2015 - 01.2016

High School Diploma -

Delta Charter High School

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Shelby Volpi