Shelby Walker
Kansas City
Summary
Dynamic and results-oriented professional with a proven track record at Hobby Lobby, adept at boosting customer satisfaction and streamlining operations. Excelled in multitasking and teamwork, significantly enhancing store performance. Skilled in customer service and spreadsheet management, demonstrating a flexible approach to meet and exceed employer expectations.
Overview
5
5
years of professional experience
Work History
Sales Associate
Hobby Lobby
12.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Hobby Lobby
11.2021 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Food Service Worker
Dairy Queen
01.2021 - 10.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Sales Associate
Office Depot Inc
02.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Science - Psychology
Truman State University
Kirksville, MO12-2024
High School Diploma -
Staley High School
Kansas City, MO05-2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Spreadsheet management
- Social media and promotions
- Multi-tasking strength
- Excellent people skills
- Flexible schedule
- Proofreading
Timeline
Sales Associate
Hobby Lobby
12.2024 - Current
Sales Associate
Hobby Lobby
11.2021 - 12.2024
Food Service Worker
Dairy Queen
01.2021 - 10.2021
Sales Associate
Office Depot Inc
02.2020 - 08.2021
Bachelor of Science - Psychology
Truman State University
High School Diploma -
Staley High School
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