Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shelby Wallace

Salt Lake City

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

4
4
years of professional experience

Work History

House Manager

Private Residence
08.2021 - Current
  • Kept all paperwork current and compliant with internal standards and legal requirements
  • Managed daily workloads by organizing effective schedules and delegating tasks
  • Contributed to effective decision-making with detailed reports on daily operations
  • Managed household calendars and events.

Lead Server

Walk-Ons
10.2020 - 08.2021
  • Delivered expert service to enhance customer loyalty and capture repeat business
  • Coordinated server assignments and schedules on behalf of restaurant management
  • Helped staff with selling and upselling techniques to boost per-ticket revenue
  • Led dining team to continuously exceed quality and service expectations
  • Anticipated needs of routine tables, large groups and special events to satisfy guests
  • Guided customers to tables, presented menus and offered information on daily specials
  • Prepared for and executed special events and private gatherings for customers
  • Trained new servers on foodservice and safety protocols, conflict mediation skills and sales strategies
  • Used POS system and monitored junior servers' tickets to avoid billing errors
  • Handled onboarding and training for new serving staff, answering questions and coaching on specific techniques
  • Made targeted recommendations to guests based on stated needs and extensive understanding of current menu offerings
  • Built positive relationships with regular guests, learning names, orders and special preferences
  • Jumped in to handle sidework, deliver food and bus tables to backup servers
  • Stayed on top of menu changes and upcoming area events to maintain readiness for customer demands
  • Supported management with continuous monitoring of server activities and offering feedback on strategies to improve supervision and front-of-house operations.

Education

Bachelor of Social Sciences - Psychology

Louisiana State University-Shreveport
Shreveport, LA

Skills

  • Expense management
  • Calendar management
  • Appointment coordination
  • Maintenance and repair management
  • Behavior Modeling
  • Budget Adherence
  • Problem-Solving
  • Microsoft Office
  • Schedule management
  • Written communication
  • Team Guidance and Motivation

Languages

Spanish
Limited Working

Timeline

House Manager

Private Residence
08.2021 - Current

Lead Server

Walk-Ons
10.2020 - 08.2021

Bachelor of Social Sciences - Psychology

Louisiana State University-Shreveport

Similar Profiles

CREATE PROFILE
Shelby Wallace