Shelby Warren
Savannah,TN
Summary
Board certified pharmacy technician bringing several years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Optician
Rogers Eye Center
Savannah, TN
02.2022 - Current
- Ordered stock from suppliers based on customer orders.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Processed payments for products purchased by customers.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Scheduled appointments, verified insurance coverage and maintained accurate patient records.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
Certified Pharmacy Technician
Lott Family Pharmacy
Savannah, TN
03.2017 - 01.2022
- Provided medication and other healthcare products to customers accurately and efficiently.
- Resolved customer complaints regarding product quality or quantity issues.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Performed administrative duties such as filing, data entry, answering phones.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Entered patient profile information into computer systems accurately and completely.
- Assisted patients in understanding their medication instructions and usage directions.
Education
High School Diploma -
Hardin County High School
Savannah, TN05-2011
Skills
- Drug Inventory Control
- Problem-solving skills
- Pharmacy operations
- Insurance Billing
- Workflow Optimization
- Team Collaboration
- Quality assurance and control
- Data Entry
- Customer Service
- Medical terminology proficiency
- Billing support
- Patient education and counseling
Certification
- PTCB Certified Pharmacy Technician since 2010
- Licensed with The Board of Pharmacy in Tennessee since 2010
Timeline
Optician
Rogers Eye Center
02.2022 - Current
Certified Pharmacy Technician
Lott Family Pharmacy
03.2017 - 01.2022
High School Diploma -
Hardin County High School