Shelby Webb
Crosby,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
B&R Water Well & Septic Installations, LLC
Navasota, TX
07.2023 - Current
- Identified needs of customers promptly and efficiently.
- Maintained detailed records of all customer interactions.
- Processed payments, issued receipts and provided change.
- Organized client meetings to provide project updates.
- Assisted in the onboarding process for new hires, preparing necessary documents and resources.
- Managed accounts receivable and payable processes including invoicing customers.
- Informed customers of service appointment dates and times.
- Reviewed and approved vendor invoices.
- Stocked inventory and ordered office and kitchen supplies.
Accounts Payable Clerk
Downhole Well Solutions
Spring, Texas
01.2023 - 07.2023
- Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
- Handled high-volume invoice processing with minimal supervision.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Reviewed employee expense reports for compliance with company policy guidelines.
- Maintained accounts payable files and records in an organized manner.
- Verified accuracy of orders against customer invoices.
- Reconciled discrepancies between paper-based invoices and electronic versions of those invoices.
- Managed daily paperwork including invoices, receipts, orders.
- Maintained inventory of necessary supplies.
- Conducted inventory observations and reconciliations to verify the accuracy of inventory records.
Bookkeeping Assistant
PA Smith Hotel
Navasota, TX
08.2022 - 01.2023
- Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
- Prepared financial statements using QuickBooks software.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Maintained accounting ledgers by verifying and posting account transactions.
- Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Assisted in month end close processes by ensuring that all reconciliations were completed accurately and on time.
- Utilized problem solving skills to resolve any issues that may arise during errand runs.
- Managed multiple errands simultaneously while maintaining accuracy and efficiency.
Member Service Representative
Midsouth Electric Co-Op
Montgomery, Texas
01.2020 - 06.2022
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Processed cash and check deposits every day.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
911 Telecommunicator
Katy Police Department
Katy, Texas
12.2017 - 05.2020
- Coordinated response efforts between police, fire departments, EMS units, hospitals and other agencies involved in responding to an incident.
- Prioritized multiple simultaneous calls based on severity of incident reported by caller.
- Updated CAD system regularly with status reports from field units on location and progress of their assignments.
- Dispatched appropriate personnel to respond to emergency situations.
- Assessed caller's needs and provided support as needed during crisis situations.
- Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
911 Telecommunicator
Waller County Sheriff's Office
Waller, Texas
12.2015 - 12.2017
- Dispatched appropriate personnel to respond to emergency situations.
- Assessed caller's needs and provided support as needed during crisis situations.
- Updated CAD system regularly with status reports from field units on location and progress of their assignments.
- Communicated with dispatchers from other jurisdictions to coordinate mutual aid responses across county lines or state borders when necessary.
- Received requests for non-emergency services such as tow trucks, ambulances, locksmiths. and dispatched resources accordingly.
- Documented all relevant details from each call in computer-aided dispatch system.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Accounts Payable Clerk
Tejas Underground Utilities
Magnolia, Texas
10.2012 - 06.2015
- Monitored loans and accounts payable to confirm payments are current.
- Assisted with month-end and year-end closings to support accounting system accuracy.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
- Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
- Liaised with vendors and customers to confirm information and address client issues.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
Education
Certificate in Accounting -
Lone Star College
Tomball, TX05-2019
High School Diploma -
Montgomery High School
Montgomery, Tx06-2009
Some College (No Degree) - Radiology
Pima Medical Institute
Houston, TxSkills
- Customer service
- Computer skills
- Quickbooks Software Proficiency
- Microsoft Office knowledge
- Excellent time management abilities
- Data entry
- Multi-Line Systems
- Problem-solving
- Medical Terminology Familiarity
Certification
- Licensed Notary
- Certificate in Accounting
- Advanced Telecommunicator
References
References available upon request.
Timeline
Operations Manager
B&R Water Well & Septic Installations, LLC
07.2023 - Current
Accounts Payable Clerk
Downhole Well Solutions
01.2023 - 07.2023
Bookkeeping Assistant
PA Smith Hotel
08.2022 - 01.2023
Member Service Representative
Midsouth Electric Co-Op
01.2020 - 06.2022
911 Telecommunicator
Katy Police Department
12.2017 - 05.2020
911 Telecommunicator
Waller County Sheriff's Office
12.2015 - 12.2017
Accounts Payable Clerk
Tejas Underground Utilities
10.2012 - 06.2015
Certificate in Accounting -
Lone Star College
High School Diploma -
Montgomery High School
Some College (No Degree) - Radiology
Pima Medical Institute
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