Shelby Webb
Cement,OK
Summary
Detail-oriented professional with a solid background in claims processing. Recognized for reliability and the ability to effectively organize and prioritize workloads, contributing to significant improvements in operational efficiency.
Overview
9
9
years of professional experience
Work History
Claims Associate
Walmart
Anadarko, OK
01.2020 - Current
- Reduced claim resolution time by improving communication between departments and prioritizing urgent cases.
- Led initiatives to streamline communication between departments, reducing claim resolution times.
- Mentored junior associates on best practices and compliance standards in claims processing.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Implemented quality control measures, ensuring accuracy in claims documentation.
Personal Shopper
Walmart
Anadarko, OK
09.2017 - 01.2020
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Managed inventory levels to ensure product availability and minimize shortages.
Education
No Degree - Graphic Design And 3D Game Design
Caddo Kiowa Technology Center
Fort Cobb05-2017
High School Diploma -
Cement High School
Cement, OK05-2016
Skills
- Documentation review
- Technical writing
- Attention to detail
- Time management
- Organizing and prioritizing work
- Multitasking
- Reliability
- Microsoft Office
Timeline
Claims Associate
Walmart
01.2020 - Current
Personal Shopper
Walmart
09.2017 - 01.2020
No Degree - Graphic Design And 3D Game Design
Caddo Kiowa Technology Center
High School Diploma -
Cement High School