SHELBY WEBB
AccentCare Home Health
Conroe,TX
16
years of professional experience
Detail-oriented professional with experience in records management and customer service. Proven skills in Microsoft Office, communication, and time management contribute to achieving organizational goals. Committed to leveraging expertise to enhance operational efficiency and support company objectives.
Work History
Community Liaison
1 Year 10 Months- Developed and implemented community outreach programs to increase awareness of home health services.
- Facilitated communication between healthcare providers, patients, and families to enhance care coordination.
- Organized educational workshops for caregivers, promoting best practices in home health management.
- Collaborated with interdisciplinary teams to streamline patient referral processes and improve service delivery.
- Trained new staff on community engagement strategies and resource navigation for patients and families.
Front Desk Receptionist/ Activities Director
4 Months- Ensured cleanliness and organization of public areas and conference rooms to enhance visitor experience.
- Fostered effective communication with personnel and clientele to support service excellence.
- Facilitated completion of forms and sign-in procedures to streamline guest onboarding process.
Front Desk Receptionist
1 Year 4 Months- Updated company databases and visitor logs daily to ensure accurate tracking of visitors and incidents.
- Maintained cleanliness and organization of public areas and conference rooms to create welcoming environments for visitors.
- Answered questions about company location and hours of operation.
- Opened and closed main office in alignment with established security procedures.
- Maintained cleanliness and organization of public areas and conference rooms.
- Greeted guests to assess nature and purpose of visit, directing or escorting them to appropriate personnel or destinations.
Bartender
2 Years 10 Months- Engaged customers with exceptional service, fostering repeat business and positive experiences.
- Crafted and served a diverse range of beverages tailored to customer preferences.
- Trained new staff on cocktail preparation techniques and bar protocols to enhance team performance.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
Server
3 Years 1 Month- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to maintain efficient food preparation and service flow.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area to meet health regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma
Skills
Outreach Program Development
Community Engagement
Client engagement
Patient Follow-up
Needs Assessment
Resource Coordination
Event Coordination
Data entry
Microsoft Excel
Microsoft Windows
Customer Service
Phone etiquette
Interpersonal Communication
Speaking
Timeline
Community Liaison
AccentCare Home Health
12.2024 - CurrentRead More
Front Desk Receptionist/ Activities Director
Coastal breeze
11.2018 - 03.2019Read More
Front Desk Receptionist
Storage solutions
08.2015 - 12.2016Read More
Bartender
Seans Pub
10.2013 - 08.2016Read More
Server
Big Hoss BBQ
04.2010 - 05.2013Read More
Copperas Cove High School
High School Diploma
Read More