Shelby Wood
Campbellsville,KY
Summary
Experienced and results-driven professional with a proven track record in executing successful results, strong relationships, and valuable partnerships. Seeking a challenging and fulfilling role where I can contribute my skills in leadership, communication, and creative approach to achieve objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Selling Branch Manager
PeopleReady
Campbellsville, KY
11.2021 - Current
- Lead branch operations, along with advising, managing, and guiding office employees, as well as high-volume onsite employees.
- Streamlined client partnerships, achieving top customer satisfaction scores in the territory for 2024.
- Manage staff scheduling, hiring, and training processes; including monitoring timekeeping and payroll practices to ensure compliance with wage and hour laws, providing continous compliance updates and training, and verifying dispatch is being done compliant to each order.
- Generated all sales and business for the branch while providing customer service, maintaining business relationships, optimizing safety at each of their job sites by performing weekly site visits and reports, and increasing sales volume for managed accounts.
- Resolved customer complaints by investigating problems, developing solutions, and providing continuous follow-up in a timely manner.
- Utilize company-specific applications for recruitment and order purposes, meeting all compliance policies and procedures, including EEO, thorough background checks, and I-9 verification.
- Process weekly payroll by collecting and verifying associate hours, calculating payable hours to reflect regular and overtime correctly, ensuring each associate is dispatched for an accurate pay rate, and investigating and resolving any discrepancies.
- Sourced, screened, and interviewed candidates for various positions.
- Oversaw the recruitment and onboarding process for all candidates, ensuring each candidate was placed with the right match, customer.
- Checked payroll, vendor payments, and other accounting disbursements for accuracy and compliance.
Shipping and Receiving Supervisor
Engineered Plastic Components Inc.
Lebanon, KY
01.2020 - 11.2021
- Managed 16 employees in day-to-day activities, safety, equipment checks, schedules, FIFO management, and high-priority shipments.
- Prepared and processed shipping documents, ticket order, truck logs, bills of lading, and invoices, for Ford Motor Company.
- Overseeing all shipping operations while prioritizing employee safety, ensuring compliance with safety regulations, actively monitoring work areas for hazards, and providing safety training to the shipping team to prevent accidents, and maintain a safe working environment within the warehouse.
- Directed the warehouse team in the inventory and placement of finished products, pulling orders, and setting up loads.
- Provided customer service over the phone and via email to both the customer and logistics companies to schedule expedites, on-time deliveries, pickups, trailer numbers, and other required data.
Production and Launch Supervisor/Company Liaison
Engineered Plastic Components Inc.
Lebanon, KY
01.2015 - 01.2020
- Managed the production floor and 60 employees to ensure that all priority production was being met.
- Trained new employees on the production processes, safety, required components, and cycle times, according to each mold and press.
- Overseeing the safety practices within a production facility, ensuring all employees adhere to safety protocols, conducting regular safety inspections, investigating incidents, and actively promoting a culture of safety, alongside managing production operations and meeting production goals.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Crucial player in the automation implementation for the CX482 program, beginning in 2019.
- Trained and taught all staff, including operators, other supervisors, quality personnel, and management, on how to run all new secondaries the proper way, along with how to troubleshoot the robot, the placement of components, and the label printers.
- I traveled twice to Michigan to train with the engineers at KOOP Automation Systems on how to operate each secondary, how to train others to use it, and work with them on which design and layout would work best for our company.
- On-site vendor representative at Ford Motor Company.
- Made sure all engineering changes had been completed, and parts were meeting the standards of the customer.
- Reported data collection back to our plant at the end of each shift.
- Returned emails and phone messages in a timely manner, and responded to complaints to keep containment of issues before escalation.
- Monitored employee attendance, addressing any punctuality, or absenteeism issues.
Education
Campbellsville University
Campbellsville, KYSkills
- Excels in leadership, team supervision, and staff development
- Relationship building and management
- Operational reports
- Interviewing and hiring
- Compliance procedures
- Coaching and mentoring
- Multi-tasking
- Customer relationships
- Multitasking
- Effective communication
- Time management
Affiliations
- Community partners with Hometown Connect, Green River Ministries, and Green River Horizons
Accomplishments
- 2023 and 2024 highest customer satisfaction scores and retention in Kentucky and Southern Indiana market.
References
Allen Crabtree - 270-789-9543
Planning and Zoning Administrator - City of Campbellsville
Marty Stover - 205-229-6187
General Superintendent - Doster Construction Company
Lyndi Hagan - 270-403-7706
Clinical Director - Precision Eyes
Training
- Immigration Compliance
- Code of Conduct and Ethics
- Security Awareness
- Records Management
- Detecting & Preventing Fraud
Certification
- Code of Conduct and Business Ethics
Timeline
Selling Branch Manager
PeopleReady
11.2021 - Current
Shipping and Receiving Supervisor
Engineered Plastic Components Inc.
01.2020 - 11.2021
Production and Launch Supervisor/Company Liaison
Engineered Plastic Components Inc.
01.2015 - 01.2020
Campbellsville University
Similar Profiles
Phillip ShumwayPhillip Shumway
General Laborer at PeopleReadyGeneral Laborer at PeopleReady
Melissa HartleyMelissa Hartley
Branch Manager at PeopleReadyBranch Manager at PeopleReady
Althea GeorgeAlthea George
Housekeeping at PeoplereadyHousekeeping at Peopleready