Shelby Worrell
Brooksville,FL
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency. Known for strong communication skills, organizational abilities, and keen attention to detail. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations. Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations.
Overview
4
4
years of professional experience
Work History
Receptionist
State Farm
Wildwood, FL
05.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Substitute Teacher
Sumter County Schools
Bushnell, FL
03.2024 - 06.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Server/assistant Manager
Sweet Lickz
Bushnell, FL
11.2023 - 11.2024
- Provided conflict resolution for dissatisfied customers, maintaining a positive atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Assisted customers with a warm welcoming environment.
Elderly Caregiver Volunteer
Purpose And Promise’s
Citrus Springs, FL
09.2023 - 10.2023
- Established trusting relationships with elderly clients, ensuring their emotional needs were met alongside physical care.
- Promoted a safe and comfortable living environment for residents through regular housekeeping and maintenance tasks.
- Offered companionship and kindness to elderly patients.
Assistant Teacher
Hobby Horse Daycare
Webster
09.2022 - 08.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and pick up!
- Made sure everything was organized and well put together and planned.
Receptionist/assistant
Paradise Tanning Salon
Lake Panasoffkee, FL
03.2022 - 09.2023
- Managed telephone system and greeted clients during office visits.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
Cashier
Winn Dixie Supermarket
Bushnell, FL
07.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Stocked products when I wasn’t assisting customers!
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma
South Sumter High School
Bushnell, FL05.2023
Skills
- Organization skills
- Time management
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Office administration
- File management
- Professional demeanor
- Documentation and reporting
Timeline
Receptionist
State Farm
05.2025 - Current
Substitute Teacher
Sumter County Schools
03.2024 - 06.2024
Server/assistant Manager
Sweet Lickz
11.2023 - 11.2024
Elderly Caregiver Volunteer
Purpose And Promise’s
09.2023 - 10.2023
Assistant Teacher
Hobby Horse Daycare
09.2022 - 08.2023
Receptionist/assistant
Paradise Tanning Salon
03.2022 - 09.2023
Cashier
Winn Dixie Supermarket
07.2021 - 12.2021
High School Diploma
South Sumter High School