Shelby Dyer
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent and Administrative Assistant in busy and successful medical office setting.
Overview
2
2
years of professional experience
Work History
Front Desk
Dr. Asif Hashmi, Aiken Professional Associates
06.2022 - 06.2023
- Accurately processed payments, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for new patients.
- Enhanced patient satisfaction by efficiently managing check-ins and checkouts.
- Resolved patient issues promptly, resulting in increased satisfaction.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Developed strong rapport with patients, fostering loyalty.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Handled emergency situations calmly and professionally while following proper protocols.
Server
Vampire Penguin
06.2021 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Clinical Psychology
University of South Carolina - Aiken
Aiken, SC05.2025
High School Diploma -
Midland Valley High School
Graniteville, SC06.2020
Skills
- Team player mentality
- Administrative Skills
- Reliability and punctuality
- Patience and composure
- Calendar Management
- Problem-solving skills
Hobbies
I am a Studio Arts minor at the University of South Carolina Aiken. Creating is my safe haven.
- Fiber Arts [Crochet and Knit]
- Drawing and Painting
- Pottery/Ceramics
Timeline
Front Desk
Dr. Asif Hashmi, Aiken Professional Associates
06.2022 - 06.2023
Server
Vampire Penguin
06.2021 - 07.2022
Bachelor of Science - Clinical Psychology
University of South Carolina - Aiken
High School Diploma -
Midland Valley High School
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