Shelby Kertz
Hazlehurst,Georgia
Summary
Dependable Waitress successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Life Insurance Agent
Jewel Legacy Corp.
01.2024 - Current
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
- Boosted policy sales through proactive client outreach and effective marketing strategies.
- Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
Server
Dairy Queen Grill & Chill
08.2023 - 02.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
Cashier
Piggly Wiggly Grocery Store
09.2022 - 06.2023
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Stocked, tagged and displayed merchandise as required.
Stocker
Walmart
09.2021 - 12.2021
- Maintained effective team member communication.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Performed inventory control, such as counting, and stocking merchandise.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Education
Certificate of Authority - Insurance
ATI Professional
Leawood, KS02.2024
High School Diploma -
Jeff Davis High School
Hazlehurst, GA05.2021
Skills
- Supply Restocking
- Guest Engagement
- Daily Specials Memorization
- Order Management
- Table Bussing
- Cash Handling
- Order Accuracy
- High-Volume Dining
- Hospitality Service Expertise
- Food Sales and Promotion
- Food and Beverage Pairings
- Menu Memorization
Timeline
Life Insurance Agent
Jewel Legacy Corp.
01.2024 - Current
Server
Dairy Queen Grill & Chill
08.2023 - 02.2024
Cashier
Piggly Wiggly Grocery Store
09.2022 - 06.2023
Stocker
Walmart
09.2021 - 12.2021
Certificate of Authority - Insurance
ATI Professional
High School Diploma -
Jeff Davis High School
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