Shelby Self
Tuscaloosa,AL
Summary
Driven and detail-oriented business professional with a bachelor's degree in Business Management and a strong background in retail customer service, digital media, and bakery operations. Highly adaptable with a strong work ethic as well as a keen ability to optimize processes, enhance customer engagement, and contribute to business success. Passionate about digital media, marketing, and graphic design with a commitment to achieving excellence in any and every role. Eager to apply business acumen, creative problem-solving, and organizational skills in marketing, social media management, or front desk/administrative support roles.
Overview
7
7
years of professional experience
Work History
Bakery Clerk/Decorator
Publix
11.2024 - Current
- Prepare fresh baked goods daily, ensuring consistent high-quality products for customers
- Check expiration dates and rotated products to verify freshness and avoid spoilage
- Manage high volume truck deliveries
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Help train new employees on proper baking techniques and equipment usage.
- Balance multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Arrange bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Provided support in other departments during peak times or employee absences
- Ensure compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Supported special events by preparing custom orders according to client specifications and time constraints.
- Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
Customer Service Staff
Publix
08.2020 - 11.2024
- Provided premier customer service by managing front end operations and associates, handling the front desk and cash office responsibilities
- Utilized my management and problem-solving skills to combat inefficient staffing/call outs as well as customer complaints or service breakdowns
- Handled money and money services such as Western Union, money orders, returns and refunds, as well as cash office responsibilities like safe balancing and setting up registers
- Worked directly with Publix’s Instacart service, ensuring the orders were handled accurately and efficiently as well as assisting with any service issues
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Conducted regular self-assessment of performance to identify areas for improvement and implement necessary changes.
- Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Waitress
Jim N Nicks BBQ
08.2022 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
Visual Assistant
Baptist Church at Mcadory
05.2018 - 06.2020
- Designed and implemented visuals slides and other promotional content for church services
- Collaborated with the Minister of Music to research and select songs for worship
- Recorded and streamed live performances and transferred them onto hardware for documentation purposes
Education
Bachelor of Science - Commerce & Business Administration
The University of Alabama
Tuscaloosa, AL05.2024
Skills
- Customer service
- Leadership
- Cash handling
- Safe balancing
- Market research
- Business strategy
- Food handling safety
- Telephone etiquette
- Stocking and shelving
- Inventory control
- Document control
- Time management
- Multitasking and organization
- Verbal and written communication
- Graphic design
Technical Experience
MS Windows, MacOS, MS Suite, MediaShout, Adobe Suite, Western Union, POS systems, inventory management softwares
Timeline
Bakery Clerk/Decorator
Publix
11.2024 - Current
Waitress
Jim N Nicks BBQ
08.2022 - 08.2023
Customer Service Staff
Publix
08.2020 - 11.2024
Visual Assistant
Baptist Church at Mcadory
05.2018 - 06.2020
Bachelor of Science - Commerce & Business Administration
The University of Alabama
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