Shelby Smith
Sales Representative
Panama City Beach,FL
Summary
Enthusiastic Sales and Customer Service professional with over five years of experience in various industries, including retail, hospitality, and technology. I have a proven track record of exceeding sales targets, leading teams, and providing excellent customer service. I am skilled in communicating effectively with diverse clients, negotiating contracts, and closing deals. I am looking for a challenging and rewarding position where I can leverage my sales expertise and leadership skills to contribute to the growth and success of the organization.
Overview
8
8
years of professional experience
Work History
Sales Representative
Sherwin-Williams
02.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and delivered engaging sales presentations to convey product benefits.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Collaborated with cross-functional teams to identify and address customer needs.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Quoted prices, credit terms and other bid specifications.
CO-OWNER/ASSOCIATE DESIGNER
Sport Envy
01.2016 - Current
- Innovative athletic apparel company I created with my mother when I was 15
- Designed and conceptualized fashionable athletic active wear Managed the entire product design process, from initial market research to mood board creation to sketching/designing to delivering the end-product
- Oversaw and pitched original ideas & concepts for line of athletic accessories incl
- Branded sports bags, decals, tumbler cups and sports bottles and hydration gear
- Researched and created an experimental men’s collection based on a new fabric blend
- Collaborated and followed-up on deliverables with vendors throughout the entire design process, incl merchandising, preproduction and product development.
- Revised pieces with adjustments to fit, construction and materials.
- Applied knowledge of structure to complete high quality designs.
STORE OPERATIONS MANAGER
Sherwin-Williams
11.2021 - 02.2023
- Responsible for performance of entire store operations Analysed sales data to ensure the volume, quality and coast goals are consistently reached
- Collaborate with sales, marketing, and management team to grow revenue throughout the region
- Plan and implement all seasonal floor sets to ensure they meet company standards and deadlines
- Increased sales by 30% with special displays and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Developed and implemented successful staff incentive programs to motivate employees.
ASSISTANT STORE MANAGER
Sherwin-Williams
01.2021 - 11.2021
- Supported the store manager to increase monthly sales revenue by nearly 13.5% within first three quarters of 2021 Recruited, hired, and trained four (4) associates, developing them into productive team members with excellent Sherwin-Williams product knowledge Protected store assets and merchandise by adhering to Sherwin-
- Williams operation standards Coordinated schedules and training programs for the store’s 10- employee staff
- Awarded Employee of the Year award after filling in as manager during Covid-19
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Key Holder
06.2019 - 01.2021
- Duties required opening the store and closing/securing store
- First In, Last Out
- Responsible for counting money drawers, making bank deposits, and working night and weekend shifts
- Responsible for ensuring sales transactions are completed accurately and on-time Maintained accurate work order files and formulas, pulled appropriate products from the sales floor or warehouse, tinted, and mixed the product to the customers specifications
- Stocked shelves, managed / audit store inventory and setup displays Coordinated supply deliveries and load / unloaded products from trucks, audit delivery for accuracy.
RETAIL GROCERY ASSOCIATE
Columbus AFB Commissary
09.2017 - 01.2019
- Maintained the highest level of safety, security good order, discipline, and customer service in the commissary
- Assisted disabled and elderly patrons Packed bags to minimize damage and loaded patron’s vehicles with groceries, then returned shopping carts from parking lot.
Education
AA - Business Administration
Meridian Community
College
Skills
- Operations Management
- Hiring & Training
- Staff Development
- Process Improvement
- Team leadership
- Management Certificate
- Strategic Planning
- Consulting with Customers
- Constructive Feedback
- Prospecting Skills
- Cold Calling
- Multi-Channel Contact Center Software
Languages
Spanish
Limited Working
Timeline
Sales Representative
Sherwin-Williams
02.2023 - Current
STORE OPERATIONS MANAGER
Sherwin-Williams
11.2021 - 02.2023
ASSISTANT STORE MANAGER
Sherwin-Williams
01.2021 - 11.2021
Key Holder
06.2019 - 01.2021
RETAIL GROCERY ASSOCIATE
Columbus AFB Commissary
09.2017 - 01.2019
CO-OWNER/ASSOCIATE DESIGNER
Sport Envy
01.2016 - Current
AA - Business Administration
Meridian Community
College
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