Sheldon Burton-Tomes
Louisville,KY
Summary
Accomplished Assistant Branch Manager with a proven track record at U.S. Bank and Liberty Federal Credit Union, enhancing team leadership and client relationship management and looking for the next advancement in an already extensive and successful banking career. With 13 years in total of banking experience, becoming an expert in the credit approval processes, loan product knowledge that results in loan growth, using bank products and services to provide financial education and guidance and client retention by significantly boosting customer satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Branch Manager
U.S. Bank
04.2024 - Current
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised team of 3 branch employees and made recommendations regarding performance evaluations.
- Built rapport and trust with account holders with providing personal and excellent customer service and treating each client with respect and dignity.
- Collaborated with tellers, universal bankers and business partners to exceed sales goals.
Assistant Branch Manager
Liberty Federal Credit Union
11.2019 - 04.2024
- Submitted loan applications to underwriter for verification and recommendation.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Delivered financial support for exploration and development of new products.
- Supervised team of four branch employees and made recommendations regarding performance evaluations.
Skills
- Excellent Team Leadership
- Credit Approval and Denial
- Member Relationship Management
- Cash Handling
- Team Development
- Revenue Generation
- Account Retention
- Client Relationship Management
- Loan Growth
- Loan Product Expertise
- Sales Expertise
Accomplishments
- Improved loan production by 40% in a span of 2 years while at the LFCU Forrest Bridge location.
- Repeatedly received recognition from superiors for excellence in service.
- Received the "Newsweek Banker Highlight Award” for exemplary performance and recognition for meeting and exceeding loan production and DDA production goals month over month.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
Timeline
Assistant Branch Manager
U.S. Bank
04.2024 - Current
Assistant Branch Manager
Liberty Federal Credit Union
11.2019 - 04.2024
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