Sheldon Gilkey
TEMECULA,CA
Summary
Dynamic leader with proven success at Phil's BBQ, enhancing operational efficiency and customer satisfaction. Excelled in team management and inventory control, significantly improving service quality and consistency. Skilled in staff development and engagement, fostering a motivated workforce. Achieved notable results in performance improvement and cost optimization, demonstrating exceptional organizational and interpersonal abilities.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Phil's BBQ
04.2014 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
High School Diploma -
Mira Mesa High School
San Diego, CA06.1997
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Shift Management
- Staff Scheduling
- Performance Improvement
- Schedule Coordination
- Inventory Management
- Scheduling Staff
- Money Handling
- Recruitment and hiring
Timeline
Restaurant Manager
Phil's BBQ
04.2014 - Current
High School Diploma -
Mira Mesa High School
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