Sheldon Mashino
Honolulu,HI
Summary
Detail-oriented professional with experience in automotive service and parts advisory roles. Skilled in preventive maintenance coordination and mechanical diagnostics, consistently enhancing operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Service Advisor
Cutter Mazda of Honolulu
Honolulu, Hi
2023.09 - Current
- Utilized technical knowledge to diagnose issues and deliver prompt resolutions, minimizing service delays and enhancing customer satisfaction.
- Clarified service options for customers, enhancing their understanding of necessary repairs and facilitating informed decisions.
- Managed incoming calls from potential customers, delivering quotes and detailed information on dealership services to improve customer engagement.
- Reviewed completed service orders to verify adherence to dealership standards.
Parts Advisor
Cutter Mazda of Honolulu
Honolulu, hi
2021.10 - 2023
- Assisted customers with parts inquiries and provided tailored product recommendations.
- Collaborated with service technicians to identify necessary parts for efficient repairs.
- Managed inventory levels to ensure timely stock replenishment and support operational efficiency.
- Utilized computer systems for order tracking and inventory management.
- Implemented process updates to improve service quality and meet sales objectives.
- Maintained organized parts department while upholding cleanliness standards.
Concierge
Foodland Farms
Honolulu, Hawaii
2021.08 - 2021.10
- Coordinated daily operations through collaboration with team members, ensuring seamless service delivery.
- Resolved customer complaints with professionalism and empathy, resulting in improved customer satisfaction.
- Maintained accurate records of guest requests and preferences for future reference.
- Organized and prepared items according to customer orders, enhancing service efficiency.
- Utilized scanning equipment to ensure precise tracking of products.
Courtesy Clerk
Foodland Farms
Honolulu, Hawaii
2020.08 - 2021.08
- Welcomed customers at store entrance and assisted in locating items to improve shopping experience.
- Packaged customer purchases with care at checkout. and supported customers with in-vehicle loading.
- Stocked shelves systematically to enhance store organization and accessibility.
Education
High School Diploma -
Moanalua High School
Honolulu, HI2020-05
Skills
- Customer relationship management
- Customer service orientation
- Sales strategy implementation
- Process optimization
- Preventive maintenance coordination
- Attention to detail
- Strong work ethic
- Technical documentation
- Quality assurance
- Power tool operation
- Parts replacement
- Testing equipment usage
Timeline
Service Advisor
Cutter Mazda of Honolulu
2023.09 - Current
Parts Advisor
Cutter Mazda of Honolulu
2021.10 - 2023
Concierge
Foodland Farms
2021.08 - 2021.10
Courtesy Clerk
Foodland Farms
2020.08 - 2021.08
High School Diploma -
Moanalua High School