JANIS OWENS-PRATT
Livonia,MI
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Dedicated switchboard operator with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Christiaan's Gutters
Warren, MI
07.2023 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Outfront Media
Detroit, MI
10.2002 - 09.2020
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Education
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Henry Ford College
Dearborn, MIundefined
Marygrove College
Detroit, MI06.1990
Diploma - undefined
Cody High School
Detroit, MI06.1987
Skills
- Multi-Line Telephone Systems
- Customer and Client Relations
- Accounts Payable and Accounts Receivable
- Operating Switchboards
- Excellent Verbal Communication Skills
- Computer Skills ( Word, Excel etc )
Timeline
Customer Service Representative
Christiaan's Gutters
07.2023 - 08.2024
Receptionist
Outfront Media
10.2002 - 09.2020
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Henry Ford College
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Marygrove College
Diploma - undefined
Cody High School