Sheleah Fannon
Tullahoma,TN
Summary
Experienced Team Lead with five years of experience in team management at a national gym and customer service roles. Proven track record in fostering positive customer experiences, training staff, and maintaining high standards in customer-facing environments.
Overview
11
11
years of professional experience
Work History
Team Lead
Planet Fitness
Tullahoma
08.2020 - Current
- Train both new and existing employees in adherence to company procedures.
- Interacted with members at the front desk and over the phone as an Information Clerk
- Respond to inquiries from prospective clients or members about gym hours, available equipment, and class schedules via phone
- Provide detailed information regarding gym facilities and membership rates to potential new members
- Manage check-in and check-out procedures for current members and their guests
- Addressed basic fitness queries and demonstrated extensive knowledge of equipment and proper workout techniques.
- Oversee daily facility operations, maintaining cleanliness by regularly sanitizing equipment and cleaning floors throughout the day and during closing procedures
- Ensure visitors' adherence to all wellness and safety policies during their workout sessions
- Monitor and enforce Fitness Center policies consistently, overseeing all activities within the center
- Assist members in a safe and supportive manner, providing guidance on equipment usage and interpreting Fitness Center policies
- Managed team schedules, conducted inventory checks, and ensured employees completed their daily tasks efficiently.
Server
DownTown Cafe
Tullahoma
05.2015 - 07.2018
- Fostered a welcoming and comfortable dining atmosphere, ensuring that customers had a positive experience during their visit.
- Guided and seated guests, providing information and detailing any daily specials or recommended menu items.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining a safe and sanitary environment for customers and staff.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and to-go bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
Education
High School Diploma -
Tullahoma High School
Tullahoma, TN05.2014
Skills
- Employee Training and Development
- Hospitality and Customer Service
- Health and Safety Compliance
- Client Relationship Management
- Facility Maintenance
- Team Management
- Organization
- Multi-Tasking
- Conflict Resolution
- POS Systems
- Inventory Management
Languages
English
Timeline
Team Lead
Planet Fitness
08.2020 - Current
Server
DownTown Cafe
05.2015 - 07.2018
High School Diploma -
Tullahoma High School