SHELENE LENNARD
Raleigh,NC
Summary
Detail-oriented executive support professional with strengths in office management and operations, action-item tracking, reporting, budgeting, and system policies. Supports leadership through clear communication, organized execution, and compliance-minded work that helps teams manage priorities, reduce delays, and maintain accurate records.
Overview
26
26
years of professional experience
Work History
Executive Coordinator
UNC Health
Chapel Hill, North Carolina
07.2025 - Current
- Supported executive calendars and scheduled meetings across UNC Health leadership teams.
- Tracked action items and followed up with departments to ensure timely completion of leadership requests.
- Coordinated events, presentations, and special projects for medical center operations.
- Communicated with staff, providers, and partners to support UNC Health priorities.
- Assisted with budget development and tracking expenses against allocated amounts.
- Ensured compliance with company policies and procedures when executing tasks.
- Collaborated with other departments regarding special requests from Executives.
- Compiled weekly and monthly status reports to highlight project progress and identify areas for improvement.
- Processed invoices promptly after verifying accuracy of information provided.
- Monitored project status and informed leadership of risks, dependencies, and action items to facilitate timely decision-making.
- Facilitated meetings, captured decisions, and tracked follow-up tasks for program owners.
- Analyzed data from various sources in order to make informed decisions regarding resource allocation.
- Performed risk assessments to identify areas of non-compliance and potential risks.
Senior Executive Assistant
UNC Healthcare
Chapel Hill, NC
03.2016 - Current
- Coordinate Vice President's (VP) complex calendar and travel arrangements.
- Coordinated external contacts for VP, tracking priority relationships to ensure timely communication.
- Developed and maintained alert systems for upcoming deadlines, enhancing responsiveness to incoming requests and events.
- Collaborated with teams on high-priority projects to ensure timely completion.
- Define clear targets and objectives and communicate to team members.
- Coordinate and design meetings and decisions across internal departments and teams.
- Collaborated with external stakeholders to facilitate effective communication and project alignment.
Carolina Care Service Coordinator
UNC Healthcare
Chapel Hill, NC
04.2011 - 03.2016
- Coordinated interdisciplinary collaboration between departments at medical center and shared services to enhance patient care.
- Addressed patient needs through development of targeted program initiatives to improve service delivery.
- Implemented compliance measures for Joint Commission and state visitations to ensure adherence to regulatory standards.
- Developed improvement plans.
- Assessed current trends to assist with decision-making.
- Conceptualized future program components.
- Participated in Partners in Practice Pilot which involved the A3 thinking process.
- Developed system to accurately account for par levels based on operational need.
Program Director
SPARC Academy
Raleigh, NC
10.2006 - 11.2007
- Formulated strategies that enhanced program effectiveness and participant engagement.
- Designed innovative program components to enhance future offerings.
- Developed first-rate training programs.
- Developed standard operating procedures to streamline program operations.
- Monitored employee performance and implemented targeted improvement plans.
- Executed contracts timely and accurately according to state guidelines.
Office Manager
Jerry's Car Rental
Tortola B.V.I.
04.2001 - 07.2005
- Managed car rental inventory, sales, and vehicle rentals to optimize resource allocation.
- Facilitated car rental bookings, contributing to stable monthly revenue.
- Evaluated rental pricing strategies and recommended adjustments to enhance competitiveness.
- Analyzed and evaluated monthly and quarterly financial statements.
- Resolved customer complaints swiftly.
- Trained and motivated leasing staff at bi-monthly training.
- Communicated effectively with owners and on-site associates.
- Followed up on delinquent tenants and coordinated collection procedures.
Education
Master's - Health Administration
Ohio University
Bachelor of Science - Biology/Chemistry
Shaw University
Skills
- Project coordination
- Process development
- Microsoft Office
- Database management
- Leadership experience
- Strategic planning
- Employee training
- Team building
- Customer service-focused
- Multi-site management
- Product introduction
- Policy compliance
- Invoice processing
- Budget development
- Event coordination
Accomplishments
- Ensured smooth operations by supporting Executive team and divisions.
- Respond to multiple customer inquiries daily in a fluid environment.
- Technology Proficient
- Developed strong knowledge of hardware and software for Systel Devices/Printer Logic while proactively looking for new applications to improve efficiency and productivity for management and clients.
- Created and maintained complex SharePoint site.
- Inventory Management
- Managed office budgeting of supplies for busy office of 100 employees.
- Managed Par levels for busy GI Surgery unit that had 30 inpatient beds.
- Vendor Management and Projects
- Worked with several internal and external stakeholders to implement visitor and handicap parking at Shared Services.
- Successfully collaborated with nursing staff, ancillary departments, and hospital leadership to complete the Partners in Practice Pilot on GI Surgery.
- Interacted with several high-level stakeholders and vendors outside of UNC Health that positively impacted the business model for hospital operations.
Timeline
Executive Coordinator
UNC Health
07.2025 - Current
Senior Executive Assistant
UNC Healthcare
03.2016 - Current
Carolina Care Service Coordinator
UNC Healthcare
04.2011 - 03.2016
Program Director
SPARC Academy
10.2006 - 11.2007
Office Manager
Jerry's Car Rental
04.2001 - 07.2005
Master's - Health Administration
Ohio University
Bachelor of Science - Biology/Chemistry
Shaw University