Shelia Beam
Venus,TX
Summary
Dynamic leader and Small Business Owner with a proven track record at Nitty Gritty Cleaning Service, showcasing expertise in business growth and retention, and strategic planning. Elevated sales by innovatively promoting services and fostering strong vendor relations. Excelled in financial management and staff hiring, driving operational excellence and team motivation.
Overview
18
18
years of professional experience
Work History
Smal Business Owner
Nitty Gritty Cleaning Service
Ellis County
06.2006 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Managed financial accounts to maintain budget discipline and ensure profitability.
- Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
- Diversified product offerings to meet changing customer needs and tap into new markets.
- Fostered innovation by encouraging team feedback and implementing new ideas for product improvement.
- Fostered positive work environment, leading to decrease in employee turnover.
- Achieved significant savings by renegotiating contracts with key vendors.
- Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
- Conducted performance evaluations and provided constructive feedback to employees.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
General Contractor Apprentice
Builders Plus Construction
Denton, TX
08.2021 - 12.2023
- Assisted in the installation of drywall, insulation, piping, electrical wiring, and other components to facilitate efficient progress on construction projects.
- Collaborated effectively with diverse teams of skilled tradespeople, fostering strong communication lines to ensure smooth project execution.
- Reduced errors in concrete work by accurately setting forms and ensuring proper mixing ratios for various consistency requirements.
- Contributed to successful project completion by executing a variety of manual labor tasks, such as digging trenches and backfilling holes.
- Enhanced team productivity by maintaining tools and materials inventory for timely access during construction projects.
- Assisted with crucial cost estimation processes by gathering necessary data on labor rates, material prices, and other relevant factors under the guidance of experienced general contractors.
- Participated in crucial pre-construction planning meetings to contribute valuable input based on hands-on experience gained throughout apprenticeship period.
- Provided essential support during demolition phases by safely dismantling structures using power tools or heavy machinery as needed while adhering to established safety protocols.
- Helped maintain a clean job site environment through diligent waste removal efforts, promoting workplace safety and organization.
- Contributed to successful site inspections by ensuring compliance with local building codes and regulations throughout all stages of construction projects.
- Supported cost-effective material handling practices by organizing deliveries and shipments according to project schedules and priorities.
- Bolstered overall project quality by assisting in the execution of detailed punch lists, identifying and addressing minor defects or imperfections before final handover.
- Played an active role in daily progress meetings with supervisors and team members to address concerns, troubleshoot issues, and discuss ongoing tasks for efficient project management.
- Demonstrated adaptability in learning new skills quickly while working alongside more experienced general contractors on various construction projects.
- Boosted client satisfaction by contributing to timely project completions without compromising quality standards established within the industry.
- Maintained high-quality workmanship under tight deadlines by following detailed blueprints, specifications, and instructions provided by supervisors or senior contractors.
- Improved job site safety with constant vigilance, identifying potential hazards and addressing them promptly under the guidance of experienced professionals.
- Increased project efficiency by assisting in the preparation of construction sites, including clearing debris and setting up safety equipment.
- Gained valuable experience handling a wide range of construction equipment, including power tools, machinery, and specialty instruments under direct supervision from skilled professionals.
- Ensured accurate measurements and cuts while working closely with skilled tradespeople to complete carpentry tasks.
- Worked alongside contractor to establish timelines for constructions projects and provided quality and cost control on various projects.
- Assisted in renovations by removing refuse, performing light demolition and painting and installing sheetrock.
- Ordered and purchased building materials for site construction.
- Positioned and held lumber, timber and paneling in place to prepare for cutting and fastening.
- Smoothed and sanded surfaces to remove ridges, caulking and glue, using Type and Type tools.
- Leveled forms to hold concrete to desired pitch and depth for structures and foundations.
- Produced desired finishes and color schemes by sprinkling colored stone chips, powdered steel and colored powders on concrete.
Store Manager of Operations
Lone Star Leather Shop
Waxahachie, TX
02.2007 - 05.2008
- Increased sales by Number% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Automotive Industry - Automotive Engineering
Lincoln Technical Institute
Grand Prairie, TX03.2023
Associate Of Business Administration - Business Management
Northlake Community College
Richardson, TX08.2004
Skills
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
- Business management and development
- Operations Management
- Financial Management
- Project Management
- Business Development
- Cost control and analysis
- Business growth and retention
- Strategic Planning
- Budget Management
- Staff hiring
Additional Information
Worked some de by side with a master plumber for 6 months which taught me leak location detection, along with several drain and pipe fitting techniques to repair and maintain adequate flow at residential and commercial .
Timeline
General Contractor Apprentice
Builders Plus Construction
08.2021 - 12.2023
Store Manager of Operations
Lone Star Leather Shop
02.2007 - 05.2008
Smal Business Owner
Nitty Gritty Cleaning Service
06.2006 - Current
Automotive Industry - Automotive Engineering
Lincoln Technical Institute
Associate Of Business Administration - Business Management
Northlake Community College