Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Shelia Deloach

Rocky Mount,NC

Summary

Proven Customer Service Representative at Brightspeed, adept in sales expertise and problem-solving, enhanced customer loyalty through empathetic dispute resolution and informed product recommendations. Excelled in active listening and critical thinking, contributing significantly to sales growth. Skilled in documentation, ensuring meticulous follow-up and issue resolution.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Brightspeed
06.2005 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Associate of Applied Science - Office Systems Technology

Edgecombe Community College
Rocky Mount, NC
08.2003

Skills

Documentation

Sales expertise

Active Listening

Customer Service

Problem-solving abilities

Critical Thinking

Timeline

Customer Service Representative

Brightspeed
06.2005 - 07.2024

Associate of Applied Science - Office Systems Technology

Edgecombe Community College

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Shelia Deloach