Shelia Strickland
Douglasville,United States
Summary
Energetic Training and Development professional versed in developing and implementing improved training programs to improve performance. Bringing 16 years of experience. Success driving participation and day-to-day operational functions to add value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Communicative and team-oriented with proficiency in assisting team and clients.
Overview
21
21
years of professional experience
Work History
Training Specialist
Carestream Dental
Atlanta, GA
07.2005 - 11.2023
- Duties include: Working closely with eLearning specialist, Application specialists, Trainers, Managers, Implementers, Sales, NSP, and Client overall preparation for training.
- Work with management team to oversee and monitor training strategy.
- Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
- Trained and developed departmental employees on software systems, platforms.
- Collaborated with senior and department leaders to provide updated information to knowledge base system.
- Evaluated effectiveness of training programs and recommended improvements to upper management.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Assist with projects that relate to the learning management system, which required use of html and data entry.
Account Manager
MostChoice
Atlanta, GA
08.2004 - 07.2005
- Acted as main point of contact in matters relating to client concerns and needs.
- Acting as a liaison between the client and the department to convey information, ensure understanding, and make sure things are done in an accurate, timely manner.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
- Streamlined operational efficiencies by developing customer service protocols and standards.
PROJECT MANAGER
Carrollton Printing
Carrollton, GA
02.2003 - 08.2004
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Handled continuous project monitoring and management by defining and prioritizing multiple projects, using Mac OS
- Led meetings with internal team members, consultants and contractors.
- Forecasted, scheduled and monitored project, downloading data from FTP site.
- Created documents using Photoshop, Illustrator and Quark software.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
Education
Primerica Life License - Financial Planning and Services
ExamFX
Online07.2023
Bachelor of Arts - Business Administration And Management
Saint Leo University
Atlanta06.2017
Certificate - Technical Writing
Southern Polytechnic State University
Marietta, GA08.2000
Certificate - Windows NT & HTML
New Horizon Computer Learning Center
Atlanta, GA09.1999
Some College (No Degree) -
West Central Technical College
Carrollton, GASkills
- Client Retention
- Adult Learning Theories
- Project Management
- Administration and Reporting
- Staff Training
- Self-starter
- Project Planning
- Scheduling and Coordinating
- Verbal and Written Communication
- Training and Development
- Documentation and Reporting
- Excel spreadsheets
- Multitasking and Prioritization
- Reporting and Documentation
- Trained in Oracle Taleo Learn, GoTo Training, MS Outlook, Cvent, Calendly, JotForm reporting and Microsoft Teams
- Data entry
- Implementation and Configuration
- Attention to Detail
- Class Scheduling
- Customer Relationship Management
- Testing and Troubleshooting
- Work Ethic
- Critical Thinking
- Reliable & Trustworthy
- Salesforce
Timeline
Training Specialist
Carestream Dental
07.2005 - 11.2023
Account Manager
MostChoice
08.2004 - 07.2005
PROJECT MANAGER
Carrollton Printing
02.2003 - 08.2004
Primerica Life License - Financial Planning and Services
ExamFX
Bachelor of Arts - Business Administration And Management
Saint Leo University
Certificate - Technical Writing
Southern Polytechnic State University
Certificate - Windows NT & HTML
New Horizon Computer Learning Center
Some College (No Degree) -
West Central Technical College
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