Shelia Henderson
Sparks,NV
Summary
Confident training leader with demonstrated planning, organizational and leadership abilities focused on onboarding and professional development. Highly effective at educating people at all different skill levels. Seeking similar role with tech company.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Director of Learning, Development & Quality
BILL
San Jose , CA
05.2013 - 12.2023
- Oversaw department of 60+ trainers, instructional designers and quality assurance analysts by monitoring daily operations, providing strategic guidance and coordinating personnel.
- Established, initiated and optimized learning development strategies based on company targets, performance data, and budget factors.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Created and implemented learning and knowledge strategy for outsourced onshore and near shore customer experience teams.
- Developed and implemented comprehensive onboarding program to increase employee productivity and morale.
- Analyzed and reported on KPIs to validate and demonstrate success of learning programs.
- Prepared action plans to address concerns discovered through surveys, KPIs, classroom observations and conversations with stakeholders.
- Developed and maintained career matrices, including career pathing for customer experience, training and quality teams.
- Created and implemented performance improvement and quality assurance programs.
- Other positions held: Sr. Manager, CX Training & Enablement, Manager Customer Advocacy
Staff Accountant
Altairnano, Inc.
Reno, NV
01.2008 - 07.2017
- Generated invoices upon receipt of billing information and tracked collection progress.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Handled day-to-day accounting processes to drive financial accuracy.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Prepared and filed tax returns to summarize transactions of calendar year and comply with laws and regulations.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements, and month-end accruals.
- Processed timecards and payroll data for the company.
- Participated in internal and external audit processes to establish accurate financial records and comply with Generally Accepted Accounting Principles and regulatory requirements.
- Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.
- Trained new employees on accounting principles and company procedures.
- Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
- Accomplishments – saved company over $100K in personal property taxes
Accounting Specialist III
International Game Technology (IGT)
Reno, NV
01.2012 - 05.2013
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Input financial data and produced reports using Mas 500.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Calculated tax owed, prepared, and submitted returns and upheld compliance with all applicable laws.
- Quarterly Gaming Control Board (GCB) Filings
Accounts Payable
Northwest Datacom & Power, Inc.
Reno
01.2006 - 01.2008
- Issued purchase orders and paid invoices ahead of due dates.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Handled day-to-day accounting processes to drive financial accuracy.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Prepare, File, & Pay Monthly Sales & Use Taxes
- Admin/Clerical Duties
Director of Hotel Operations
Best Western Airport Plaza Hotel
Reno
01.2001 - 01.2006
- Oversee Front Desk, Reservations, Bell Desk, Housekeeping, and Engineering and work in those departments as needed, Budgeting & Revenue Management, Supervise and coordinate M.O.D
- Program, Other positions held: Operations Manager, Front Office Manager, Front Office Supervisor, Front Desk Agent
Education
Associate of Arts - Accounting And Business Management
01.2002 - 01.2005
Bachelor of Science - Accounting And Business Management
08.2003 - 05.2008
Skills
Adult learning theories
New hire on-boarding
Process evaluation and enhancement
Training solutions development
ADDIE expertise
Leadership training
Course development
Strategic planning
Analytical and Critical Thinking
Staff Management
Relationship building
Special Training
- 2004 Rapport Leadership International
- Breakthrough Leadership Training
- Several Management and Customer Service Courses
- Upper Division College Accounting Courses
References
Available Upon Request
Certification
Certified Professional in Training Management (CPTM)
Timeline
Director of Learning, Development & Quality - BILL
05.2013 - 12.2023
Accounting Specialist III - International Game Technology (IGT)
01.2012 - 05.2013
Staff Accountant - Altairnano, Inc.
01.2008 - 07.2017
Accounts Payable - Northwest Datacom & Power, Inc.
01.2006 - 01.2008
University of Nevada Reno - Bachelor of Science, Accounting And Business Management
08.2003 - 05.2008
Truckee Meadows Community College - Associate of Arts, Accounting And Business Management
01.2002 - 01.2005
Director of Hotel Operations - Best Western Airport Plaza Hotel
01.2001 - 01.2006