Shelia Henderson

Work History

BILL

San Jose , CA

05.2013 - 12.2023

Oversaw department of 60+ trainers, instructional designers and quality assurance analysts by monitoring daily operations, providing strategic guidance and coordinating personnel.
Established, initiated and optimized learning development strategies based on company targets, performance data, and budget factors.
Collaborated with other departments to align training programs with organizational goals and objectives.
Created and implemented learning and knowledge strategy for outsourced onshore and near shore customer experience teams.
Developed and implemented comprehensive onboarding program to increase employee productivity and morale.
Analyzed and reported on KPIs to validate and demonstrate success of learning programs.
Prepared action plans to address concerns discovered through surveys, KPIs, classroom observations and conversations with stakeholders.
Developed and maintained career matrices, including career pathing for customer experience, training and quality teams.
Created and implemented performance improvement and quality assurance programs.
Other positions held: Sr. Manager, CX Training & Enablement, Manager Customer Advocacy

Altairnano, Inc.

Reno, NV

01.2008 - 07.2017

Generated invoices upon receipt of billing information and tracked collection progress.
Streamlined bookkeeping procedures to increase efficiency and productivity.
Handled day-to-day accounting processes to drive financial accuracy.
Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Prepared and filed tax returns to summarize transactions of calendar year and comply with laws and regulations.
Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements, and month-end accruals.
Processed timecards and payroll data for the company.
Participated in internal and external audit processes to establish accurate financial records and comply with Generally Accepted Accounting Principles and regulatory requirements.
Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.
Trained new employees on accounting principles and company procedures.
Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
Accomplishments – saved company over $100K in personal property taxes

International Game Technology (IGT)

Reno, NV

01.2012 - 05.2013

Prepared and mailed invoices to customers, processed payments, and documented account updates.
Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Input financial data and produced reports using Mas 500.
Investigated daily variances and corrected errors to resolve discrepancies.
Calculated tax owed, prepared, and submitted returns and upheld compliance with all applicable laws.
Quarterly Gaming Control Board (GCB) Filings

Northwest Datacom & Power, Inc.

Reno

01.2006 - 01.2008

Issued purchase orders and paid invoices ahead of due dates.
Generated invoices upon receipt of billing information and tracked collection progress.
Streamlined bookkeeping procedures to increase efficiency and productivity.
Handled day-to-day accounting processes to drive financial accuracy.
Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Prepare, File, & Pay Monthly Sales & Use Taxes
Admin/Clerical Duties

Best Western Airport Plaza Hotel

Reno

01.2001 - 01.2006

Oversee Front Desk, Reservations, Bell Desk, Housekeeping, and Engineering and work in those departments as needed, Budgeting & Revenue Management, Supervise and coordinate M.O.D
Program, Other positions held: Operations Manager, Front Office Manager, Front Office Supervisor, Front Desk Agent