Shelia Hinman
Hazel Green,Wisconsin
Summary
- Versatile and achievement-oriented professional with a background at Hy-Vee, where I enhanced client retention through exceptional customer service and meticulous event planning. Skilled in general ledger management and staff leadership, I excel in environments requiring problem-solving and quality control. Proven track record of improving operational efficiency and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Accounting Coordinator
Hy-Vee
2023.01 - Current
- Provided exceptional customer service while resolving billing disputes or payment discrepancies with clients.
- Maintained accurate documentation regarding accounts payables and accounts receivables in accordance with company policies.
- Reduced errors in financial reporting by diligently reviewing and reconciling accounts on a monthly basis.
- Improved cash flow management with timely invoicing and efficient collections efforts.
- Entered journal updates to balance general ledger accounts.
- Processed checks for multiple companies on daily basis using Software.
- Organized and processed daily accounting invoices, statements and records.
- Tracked funds, prepared deposits and reconciled accounts.
Catering Manager
Hy-Vee
2014.12 - 2023.01
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Increased repeat business through exceptional customer service and attention to detail in event execution.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
Baker
Sinsinawa Mound
2011.11 - 2014.12
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Salesperson
BL Murray
2008.03 - 2011.11
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
Education
None - General
UW Platteville
Platteville, WIGeneral -
Southwestern
Hazel Green, WI05.1987
Skills
- Verbal and written communication
- Invoice processing
- General ledger management
- Event planning proficiency
- Staff leadership
- Food safety
- Staff scheduling
- Catering consultation
- Problem-solving
- Customer service
- Delegating assignments and tasks
- Reliable and responsible
- Money handling
- Quality control
Timeline
Accounting Coordinator
Hy-Vee
2023.01 - Current
Catering Manager
Hy-Vee
2014.12 - 2023.01
Baker
Sinsinawa Mound
2011.11 - 2014.12
Salesperson
BL Murray
2008.03 - 2011.11
None - General
UW Platteville
General -
Southwestern