Tanya Morales
Fulton Market
Chicago,IL
1
Language
22
years of professional experience
Results-driven Accounting Coordinator with proven expertise at Fulton Market in enhancing cash flow management and reducing billing discrepancies. Skilled in accounts payable and receivable, I excel in fostering cross-functional collaboration and delivering exceptional customer service, ensuring timely resolutions and improved financial accuracy.
Work History
Accounting Coordinator
14 Years 4 Months- Processed accounts payable and receivable transactions using accounting software.
- Reconciled monthly financial statements to ensure accuracy and compliance.
- Assisted in preparing budget reports and forecasts for departmental analysis.
- Coordinated communication between departments to resolve accounting discrepancies.
- Supported audits by compiling necessary documentation and reports.
- Implemented process improvements to enhance workflow efficiency within the team.
- Trained new staff on accounting procedures and software usage effectively.
- Managed vendor relationships to negotiate favorable payment terms and conditions.
- Supported the month-end closing process, efficiently processing journal entries and posting accruals.
- Provided exceptional customer service while resolving billing disputes or payment discrepancies with clients.
- Prepared weekly cash reports consisting of all payments and disseminated information to appropriate correct management staff.
- Maintained accurate documentation regarding accounts payables and accounts receivables in accordance with company policies.
- Assisted with year-end audit preparation, gathering supporting documents and responding to auditor inquiries.
- Coordinated and monitored department workflow to maintain efficiency.
- Reduced errors in financial reporting by diligently reviewing and reconciling accounts on a monthly basis.
- Collaborated with internal departments to resolve discrepancies, fostering strong cross-functional relationships.
- Managed accounts payable and receivable functions, ensuring timely payments to vendors and customers alike.
- Developed customized financial reports for management review, facilitating informed business decisions.
- Established key relationships with team members, upper management, customers, and partners through well-developed communication and interpersonal skills.
- Improved cash flow management with timely invoicing and efficient collections efforts.
- Processed checks for multiple companies on daily basis using Software.
- Organized and processed daily accounting invoices, statements and records.
- Trained new employees on accounting principles and company procedures.
- Diminished outstanding debts by analyzing accounts for issues.
Customer Service Representative
19 Years 7 Months- Delivered exceptional customer service through effective communication and problem-solving techniques.
- Processed policy inquiries and claims efficiently, ensuring timely resolutions for clients.
- Utilized CRM software to track interactions, improving response times and client satisfaction.
- Analyzed customer feedback to identify trends, driving improvements in service quality and processes.
- Resolved complex customer issues by coordinating with multiple departments for comprehensive solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Billing Clerk
22 Years 4 Months- Processed billing statements accurately and efficiently for customer accounts.
- Managed payment collections, ensuring timely follow-ups on outstanding invoices.
- Collaborated with team members to resolve billing discrepancies and customer inquiries.
- Maintained organized records of transactions and account histories in database systems.
- Provided training and support to new staff on billing procedures and software tools.
- Developed reports on account status and trends for management review and decision-making.
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
Education
No Degree - Liberal Arts
High School Diploma
Skills
Bank account reconciliations
Journal entries
Bank reconciliation
Verbal and written communication
Accounts receivable
Accounts payable
Purchase orders
Invoice processing
Balance sheet analysis
General ledger management
Cash flow management
Payment processing
Skilled in software
Administrative staff supervision
Intercompany transactions
Client billing
Expense tracking
Collections management
Credit control
Month-end closing
Accounting system monitoring
Customer service
Teamwork
Problem-solving
Problem-solving abilities
Multitasking
Clear communication
Bookkeeping and reconciliation
Organizational skills
Active listening
Effective communication
Adaptability and flexibility
General accounting
Experienced in using NECS and Canopy software for daily operations and workflow management.
Languages
Spanish
Elementary
Timeline
Accounting Coordinator
Fulton Market
04.2012 - CurrentRead More
Customer Service Representative
Magnum Insurance
01.2007 - 2010Read More
Billing Clerk
King Express
04.2004 - 2007Read More
Wilbur Wright Collage
No Degree from Liberal Arts
Read More
Kelvyn Park High School
High School Diploma
Read More