Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Timeline
Accomplishments
Work Preference
Interests
Quote
Volunteer

Shelia Jackson

Customer Service Specialist
Uhrichsville,OH

Summary

Seeking part-time remote or staff position that will permit the utilization of the art, passion,and purpose into one vehicle of resolution and retention.

Seasoned, Trustworthy and dedicated Quality Customer Service Representative with [10 Plus ] years of experience serving customers and operating digital equipment. Exceptional communication and listening abilities. Team- player with strong organizational skills. Strong work ethic, reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity.

Overview

10
10
years of professional experience

Work History

Staff Participate

Vantage Aging
Tuscrawas County, OH
04.2021 - Current
  • Interviewed and assisted with documentation of application.
  • Also assisted and taught basic computer knowledge.
  • Learned and adapted quickly to new technology and software applications.
  • Applied effective time management techniques to meet tight deadlines.
  • Gained strong leadership skills by managing projects from start to finish.
  • Organized and detail-oriented with strong work ethic.
  • Passionate about learning and committed to continual improvement.
  • Assist with children programs, learning dewy decimal system.

Cashier/Sales Associate

Goodwill Store
08.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Set up new sales displays each week with fresh merchandise.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Personal Assistant

Self Employed Services
12.2014 - 04.2023
  • Compassion, patience were practiced while engaged in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Managed household and financial affairs. Assisted with personal schedule and medications.

Education

Basic Life Support

American Safety Health Institute
Dover, OH
06.2023

Becoming A Grant Writing Consultant

Online Learning Certificate
Chillicothe & Ross Public Library
05.2023

Digital Inclusion 15 Certificates of Completion - Digital Inclusion

Vantage Aging
Virtual
01.2023

Skills

  • Quality customer service including resolution and retention
  • Administrative Support including, Digital Inclusion, and medical terminology
  • Exceptional communication, active listening and interpersonal skill
  • Self-motivated, organization and time management
  • Patient care experience over 10 years

Affiliations

  • Vantage Aging Alumni
  • First United Methodist Church of Uhrichsville, Ohio
  • Compassion Ministry

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Cashier/Sales Associate

Goodwill Store
08.2023 - 01.2024

Staff Participate

Vantage Aging
04.2021 - Current

Personal Assistant

Self Employed Services
12.2014 - 04.2023

Basic Life Support

American Safety Health Institute

Becoming A Grant Writing Consultant

Online Learning Certificate

Digital Inclusion 15 Certificates of Completion - Digital Inclusion

Vantage Aging

Accomplishments

  • Consistency Quality Customer Service reviews.

Work Preference

Work Type

Part Time

Location Preference

Remote

Important To Me

Flexible work hoursWork from home option401k match

Interests

Life education holistic

Quote

Nothing beats a failure but a try.
Ruth Jackson

Similar Profiles

CREATE PROFILE
Shelia JacksonCustomer Service Specialist