Shelia Austin
Norfolk,VA
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Dedicated Personal Shopper well-versed in selecting, packing, and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring many years of retail experience to dynamic new position.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
19
19
years of professional experience
Work History
Personal Shopper
Instacart
Norfolk, Virginia
01.2021 - Current
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
- Suggested comparable products to replace out-of-stock items.
- Identified customer needs by asking questions and advising on best solutions.
- Responded promptly to customer inquiries via phone calls or emails.
- Updated item descriptions in computer system for accurate tracking of stock levels.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Assisted customers in selecting items that met their individual needs and preferences.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Satisfied customers with quick, accurate service under tight deadlines.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Maintained accurate records of all purchases made by customers.
- Implemented feedback from clients to continuously improve service and client satisfaction.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Managed client communications through email, phone, and messaging apps, ensuring timely responses.
- Tracked customer feedback through surveys or other methods in order to improve services offered.
- Scanned items when pulling from shelves to update system stock information.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Completed pickup and shopping orders for customers within local area.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Medical Transportation Driver
K&R Green Solutions
Chesapeake , Virginia
01.2009 - 06.2019
- Kept detailed records of fuel purchases, mileage, tolls. for reimbursement purposes on monthly basis.
- Responded promptly to any emergency situations that arose during transportations services provided.
- Communicated via radio and used 10-codes to receive and transmit information.
- Assisted passengers in completing necessary paperwork related to their transportation services upon arrival at destination locations.
- Identified maintenance issues and notified mechanics to schedule repair work.
- Inspected vehicle daily to ensure safety and cleanliness standards were met.
- Reported any incidents or accidents involving vehicles immediately after they occurred.
- Assisted passengers with mobility issues into and out of vehicles when necessary.
- Prioritized incoming requests for transportation depending upon criticality of patient condition.
- Transported patients in wheelchairs or stretchers if needed, using appropriate equipment and techniques.
- Communicated effectively with dispatch to receive updated information about trip assignments.
- Checked vehicle fluid levels before and after each shift, topping off coolant, gasoline, and oil.
- Provided safe and timely transportation for patients to medical appointments.
- Coordinated with clients prior to scheduled pick-ups to confirm details of upcoming trips including destinations, estimated travel time.
- Served as an ambassador for the organization by providing courteous customer service to passengers during trips.
- Adhered to safety protocols and procedures established by the organization at all times.
- Performed minor vehicle maintenance such as checking fluid levels and tire pressure.
- Responded to dispatch calls promptly.
- Complied with all applicable traffic laws while operating a company vehicle.
- Ensured that all required documents were up-to-date and valid before each trip.
- Maintained records of patient pick-up, drop-off times and destinations in log book.
- Monitored road conditions regularly to determine best routes for efficient travel time management.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Department Manager
Walmart
Portsmouth , VA
05.2006 - 09.2008
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Followed safety protocols and company processes and procedures.
- Ensured compliance with company policies and relevant regulations.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Implemented quality control measures to uphold company standards.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Developed promotional campaigns to increase brand recognition in target markets.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Utilized technology and software for inventory management and sales reporting.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Handled shift overstock, restocking and inventory control.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Resolved customer complaints and issues promptly and professionally.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
- Assigned work and monitored performance of project personnel.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Performed opening and closing duties as part of management team and handled cash management.
- Managed daily operations, ensuring efficient workflow and productivity.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Utilized excellent math skills to maintain accurate inventory levels.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Conducted performance evaluations, providing constructive feedback and setting objectives.
- Monitored daily sales figures to track trends in customer buying behavior.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Worked closely with sales associates to complete tasks.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Balanced workloads to meet targets without overtaxing employees.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Delegated work to staff, setting priorities and goals.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Ensured compliance with all safety regulations in the workplace.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Licensed Practical Nurse - Nursing
California Technical School
Chula Vista, CA06-1992
High School Diploma -
Granby High School
Norfolk, VA06-1986
Skills
- Sales proficiency
- Accurate money handling
- Vendor engagement
- Advertising and marketing
- Product awareness
- Shopping management
- Strong interpersonal skills
- Upbeat and outgoing attitude
- Verifying order accuracy
- Order coordination
- Delivery organization
- Car maintenance
- Decision-making
- Online ordering
- Branding
- Delivery procedures
- Payment processing
- Product knowledge
- Physical stamina
- Order proofing
- Delivery management
- Customer service
- Merchandise selection
- Customer relations
- Documentation and reporting
- Prioritizing orders
- Purchase recommendations
- Heavy lifting
- Flexible schedule
- Online order processing
- Verbal and written communication
- Planning and organization
- Deadline driven
- Attention to detail
Timeline
Personal Shopper
Instacart
01.2021 - Current
Medical Transportation Driver
K&R Green Solutions
01.2009 - 06.2019
Department Manager
Walmart
05.2006 - 09.2008
Licensed Practical Nurse - Nursing
California Technical School
High School Diploma -
Granby High School